Inside Sales Representative

Beacon Roofing Supply, Inc; Ypsilanti (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, and vision insurance

PTO and holidays

Paid training and certifications

Legal assistance & identity protection

Pet insurance

Employee assistance program (EAP)

Job summary

QXO in Michigan seeks a front-line customer service and sales associate to handle quotes, orders, returns, and billing inquiries, while coordinating deliveries and supporting the Outside Sales team.

Candidates should have prior customer service and sales experience, be computer-proficient, and able to learn extensive product information. Spanish bilingual proficiency is a plus, with strong communication for customers, vendors and management.

Qualifications

• Front-line customer service and sales experience.
• Proficient with computers and basic software.
• Industry experience in construction/building materials is a plus.
• Spanish bilingual proficiency is a plus.
• Ability to communicate and follow up with customers, vendors, team members and management.
• Eagerness to learn and retain product information.

Responsibilities

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries and corrections.
• Plan and implement telemarketing and prospecting objectives.
• Coordinate delivery and pickup of orders with operations teams.
• Provide support to Outside Sales team.

Skills

Customer service

Sales experience

Computer skills

Construction/building materials

Bilingual Spanish

Communication skills

Product knowledge learning

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Receive and process requests for price quotes, orders, returns, cancellations, product information and availability, billing inquiries, and corrections
• Plan and implement telemarketing and prospecting objectives
• Coordinate delivery and pick up of orders with operations teams
• Provide support to Outside Sales team
• Adhere to pricing guidelines and policies of customer financial services

What you'll bring:

• Previous front-line customer service and sales experience
• Computer proficient
• Industry experience with construction or building materials a plus
• Spanish bilingual proficiency a plus
• Ability to effectively communicate and follow-up with customers, vendors, team members, and management
• Eagerness and ability to learn and retain vast amounts of product information

What you'll earn:

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistanceand identity protection
• Pet insurance
• Employee assistanceprogram (EAP)

Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.