Inside Sales Representative

Yeager Supply, Inc.; York (York County); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Paid time off

Ongoing professional development

Collaborative team culture

Job summary

A leading supply company is seeking an Inside Sales Representative to act as the primary contact for customers. Responsibilities include managing calls, processing orders, and ensuring customer satisfaction in a fast-paced environment. Candidates should have a High School diploma, relevant experience in sales or customer service, and proficiency in computer applications. The position offers competitive salary, comprehensive benefits, and remote work potential after 90 days onsite.

Qualifications

• 1 year of sales experience or 2 years of relevant customer service experience or 3 years in the PVF industry.
• Ability to analyze and interpret data effectively.
• Strong organizational skills and ability to work independently.

Responsibilities

• Manage incoming calls and respond to emails.
• Process customer orders with high accuracy.
• Address customer inquiries promptly and professionally.

Skills

Sales experience

Customer service experience

Computer applications proficiency

Strong keyboarding skills

Analytical skills

Excellent communication skills

Professional phone etiquette

Organizational skills

Education

High School diploma or equivalent

Associate degree or higher (preferred)

Tools

Microsoft Outlook

Spreadsheet software

Job description

Job Title

Inside Sales Representative

Company Location

Reading, PA: Servicing South Central PA (York/Lancaster area)

Worksite: Remote work potential after 90 days onsite

Employment Type: Full-Time

Department: Sales

Job Overview

We are seeking an enthusiastic and dedicated Inside Sales Representative to join our team. In this role, you will be the first point of contact for our customers, managing incoming calls, responding to emails, and processing orders efficiently through our computer system. You will be responsible for addressing customer inquiries promptly and effectively, ensuring a high level of satisfaction at every interaction.

Given the dynamic nature of the role, with fluctuating call volumes, it's essential to maximize phone time while maintaining a focus on delivering excellent service. The ideal candidate will thrive in a fast-paced environment, demonstrating strong multitasking skills, adaptability, and resilience in meeting customer needs. If you enjoy working in a high-energy setting and are committed to providing outstanding customer service, we'd love to hear from you!

Key Responsibilities

• Manage incoming calls and respond to emails, providing timely and accurate information.
• Process customer orders through our computer system with a high degree of accuracy.
• Address customer inquiries in a courteous, professional, and efficient manner, ensuring excellent service and customer satisfaction.
• Efficiently manage high call volumes, ensuring minimal wait times while maintaining a positive customer experience.
• Adapt to varying call types and customer needs in a fast-paced environment.
• Collaborate with other departments to resolve issues and ensure smooth order processing.
• Maintain accurate records of customer interactions and transactions.

Minimum Qualifications

• High School diploma or equivalent
• 1 year of sales experience or 2 years of relevant customer service experience or 3 years of experience in pipe, valves and fittings (PVF) industry
• Proficient in computer applications, including spreadsheet and email software.
• Strong keyboarding skills and expertise in Microsoft Outlook.
• Ability to analyze and interpret data effectively.
• Excellent interpersonal, verbal, and written communication skills.
• Professional phone etiquette and high attention to detail.
• Strong organizational skills and ability to work independently with minimal supervision.
• Comfortable collaborating within a team.

Preferred Qualifications

• Associate degree or higher.
• Experience in PVF or related field.
• 5 years of customer service experience.

Why Join Us

• Competitive salary.
• Comprehensive benefits package including health, dental, vision and disability insurance.
• Paid time off and holidays.
• Ongoing professional development and training opportunities.
• Collaborative and supportive team culture.
• Opportunities for career advancement and growth.

This is a full-time, non-exempt position with the option for remote work. A minimum of ninety (90) days of onsite work is required, with the possibility of extension based on performance. Please refer to the full job description for additional information regarding this position.

Yeager Supply provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.