Inside Sales Representative

TricorBraun Inc; United States; On-site; USD 45,000 - 70,000; Full time

Job summary

TricorBraun Inc. is seeking an Inside Sales Representative to manage a portfolio of existing customer accounts while identifying and developing new business opportunities.

You will grow revenue and profitability through strong customer relationships and effective prospecting, collaborating with internal teams to deliver a high-quality customer experience. The role requires 1–3 years in inside sales or related fields, a Bachelor's degree preferred, and proficiency with CRM tools.

Qualifications

• Bachelor's degree preferred with 1–3 years of inside sales, customer service, or business development.
• Experience using CRM systems to manage pipeline and customer data.
• Strong communication and relationship-building skills for customer engagement.

Responsibilities

• Develops new business by prospecting, qualifying, and converting opportunities.
• Manages and grows existing accounts by building strong relationships and identifying growth opportunities.
• Responds to inquiries with quotes and product information; coordinates samples and follow-up.
• Identifies upsell and cross-sell opportunities to meet customer needs.
• Maintains consistent communication to understand demand and ensure satisfaction.
• Uses CRM and sales tools to track activities and maintain accurate data.
• Collaborates with internal teams to ensure orders are processed accurately and expectations are met.
• Monitors account performance and sales trends and addresses changes or risks.
• Supports product launches and marketing initiatives as needed.
• Keeps knowledge of products, suppliers, and industry trends to effectively support customers.

Skills

Inside sales

Customer service

CRM software

Prospecting

Communication

Team collaboration

Education

Bachelor's degree preferred

Tools

Insight Center

CRM tools

Job description

Manages a portfolio of existing customer accounts while identifying and developing new business opportunities. This role is responsible for growing revenue and profitability through strong customer relationships, effective prospecting, and consistent use of sales tools and processes. The Inside Sales Representative works closely with internal teams to deliver a high-quality customer experience and achieve sales goals.

Duties and Responsibilities:

• Develops new business by prospecting, qualifying, and converting new customer opportunities.
• Manages and grows existing accounts by building strong customer relationships and identifying opportunities to increase sales and profitability.
• Responds to customer inquiries by preparing quotes, providing product information, and coordinating samples and follow-up.
• Identifies upsell and cross-sell opportunities by recommending additional or alternative products that meet customer needs.
• Maintains consistent communication with customers to understand demand, support projects, and ensure satisfaction.
• Uses CRM and sales tools (including Insight Center) to track activities, manage pipeline, and maintain accurate and up-to-date customer information.
• Collaborates with internal teams (sales, operations, supply chain, and logistics) to ensure orders are processed accurately and customer expectations are met.
• Monitors account performance and sales trends and takes action to address changes or risks.
• Supports new product launches and marketing initiatives as needed. (3%)
• Maintains knowledge of products, suppliers, and industry trends to effectively support customers.

Education and Experience:

Bachelor's degree preferred with 1-3 years of experience in inside sales, customer service, or business development.

TricorBraun is a global packaging leader, with team members working from locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from cutting-edge start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.

We are proudly an equal opportunity employer and will consider all applications. To request an accommodation, please email your request to [e-mail].