Inside Sales Representative

Tricorbraun,-Inc.; Charlotte (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

TricorBraun, a global packaging leader, seeks an Inside Sales Representative in Charlotte, NC to manage existing customer accounts and develop new business opportunities. You will drive revenue through strong relationships, effective prospecting, quotes, and coordination of samples, while working with sales, operations, supply chain, and logistics.

The role requires a Bachelor's degree preference with 1–3 years in inside sales or related fields.

Qualifications

• Bachelor's degree preferred with 1-3 years in inside sales, customer service, or business development.

Responsibilities

• Develops new business by prospecting, qualifying, and converting opportunities.
• Manages and grows existing accounts by building relationships and identifying opportunities to increase sales and profitability.
• Responds to customer inquiries by preparing quotes, providing product information, and coordinating samples and follow-up.
• Identifies upsell and cross-sell opportunities by recommending additional or alternative products.
• Maintains consistent communication with customers to understand demand and support projects.
• Uses CRM and sales tools to track activities, manage pipeline, and maintain accurate customer information.
• Collaborates with internal teams to ensure orders are processed accurately and customer expectations are met.
• Monitors account performance and sales trends and takes action to address changes or risks.
• Supports new product launches and marketing initiatives as needed.
• Maintains knowledge of products, suppliers, and industry trends to effectively support customers.

Skills

Prospecting

CRM proficiency

Communication skills

Sales tools

Education

Bachelor's degree preferred

Tools

CRM

Insight Center

Job description

Manages a portfolio of existing customer accounts while identifying and developing new business opportunities. This role is responsible for growing revenue and profitability through strong customer relationships, effective prospecting, and consistent use of sales tools and processes. The Inside Sales Representative works closely with internal teams to deliver a high-quality customer experience and achieve sales goals.

Duties and Responsibilities

• Develops new business by prospecting, qualifying, and converting new customer opportunities.
• Manages and grows existing accounts by building strong customer relationships and identifying opportunities to increase sales and profitability.
• Responds to customer inquiries by preparing quotes, providing product information, and coordinating samples and follow-up.
• Identifies upsell and cross-sell opportunities by recommending additional or alternative products that meet customer needs.
• Maintains consistent communication with customers to understand demand, support projects, and ensure satisfaction.
• Uses CRM and sales tools (including Insight Center) to track activities, manage pipeline, and maintain accurate and up-to-date customer information.
• Collaborates with internal teams (sales, operations, supply chain, and logistics) to ensure orders are processed accurately and customer expectations are met.
• Monitors account performance and sales trends and takes action to address changes or risks.
• Supports new product launches and marketing initiatives as needed.
• (3%) Maintains knowledge of products, suppliers, and industry trends to effectively support customers.

Education and Experience

• Bachelor's degree preferred with 1-3 years of experience in inside sales, customer service, or business development.

TricorBraun is a global packaging leader, with team members working from locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America's largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from cutting-edge start-ups to the world's most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home.

We are proudly an equal opportunity employer and will consider all applications.

To request an accommodation, please email your request to [e-mail].