Inside Sales Representative

Primo Designs; Springfield (IL); Hybrid; USD 49,500 - 60,500; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

PTO

Job summary

Primo Designs is seeking an Inside Sales Representative in Springfield, IL, to engage with existing customers and respond to inbound leads. This role is hybrid, requiring candidates to be within commuting distance. Ideal candidates have sales experience and are responsive and organized.

You will maintain an up-to-date pipeline in HubSpot, ensure high accuracy, and support the team during peak periods. The position includes a base salary of $55,000, performance bonuses, and benefits such as health, dental, and vision insurance.

Qualifications

• 1+ year of inside sales, retail sales, or customer service experience.
• Experience with HubSpot or a comparable CRM is preferred.
• You double-check your work and take ownership of mistakes.

Responsibilities

• Respond quickly and accurately to inbound orders and requests.
• Qualify opportunities and close transactional business.
• Maintain a clean, up-to-date pipeline in HubSpot.

Skills

Responsive

Organized

Accuracy

Sales or customer-facing experience

Comfort communicating with customers

Tools

HubSpot

Job description

Compensation: $55,000 base salary + performance bonuses

OTE: $85,000

THE OPPORTUNITY

Primo Designs is looking for an Inside Sales Representative to help serve our existing customers, respond to inbound leads, and close transactional sales opportunities.

This role is based in Springfield, IL with a hybrid work structure. Candidates should be located within reasonable commuting distance for training, meetings, and in-person team needs.

This is not a traditional cold-calling role. You will work with established customers, inbound requests, and qualified opportunities from companies looking for branded apparel, screen printing, embroidery, and promotional products.

We need someone who is responsive, organized, accurate, and comfortable moving fast while still getting the details right.

WHAT YOU’LL DO

Serve Existing Customers

Respond quickly and accurately to inbound orders and requests from our established client base. These are valued repeat customers, and your job is to make every interaction easy, fast, and right the first time.

Work the Inbound Pipeline

Respond quickly to inbound leads, qualify opportunities, and close transactional business. Larger or more complex opportunities will be escalated to senior Account Executives.

Sell Consultatively

Develop strong knowledge of our product lines, including screen print, embroidery, branded apparel, and promotional products, so you can guide customers toward the right solution at the right price.

Stay Organized and Accountable

Maintain a clean, up-to-date pipeline in HubSpot. Responsiveness, follow-through, and clean notes are core parts of how success is measured in this role.

Support the Team

During peak periods, you may support the broader team with client communication and order management. At a growing company, everyone contributes to the win.

WHAT WE’RE LOOKING FOR

Sales or Customer-Facing Experience

1+ year of inside sales, retail sales, customer service, or customer-facing sales experience. Comfort communicating with customers by phone and email is essential.

You treat speed as a competitive advantage. Inbound leads and customer requests should receive same-day attention.

Accuracy

Mistakes in pricing, order specs, or customer details cost time and money. You double-check your work and take ownership when something is off.

Organization

You can manage follow-ups, notes, customer details, and open opportunities without letting things fall through the cracks.

Experience with HubSpot or a comparable CRM is preferred. You should be able to keep your pipeline clean and up to date.

Coachable and Competitive

You take feedback well, want to improve, and care about your numbers.

COMPENSATION & BENEFITS

Performance Bonuses

OTE: $85,000

Schedule: Monday–Friday, standard business hours

Benefits: Health, Dental, Vision, Life Insurance, Retirement Plan, and PTO

ABOUT PRIMO DESIGNS

Primo Designs is a Springfield, IL-based branded apparel and promotional products company serving businesses, medical organizations, schools, and teams.

We help companies create professional branded apparel, employee stores, promotional products, and custom merchandise programs.

We are growing and looking for someone who wants to be part of a fast-moving, customer-focused team.