Inside Sales Representative

Insight Global; Irvine (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Insight Global in Irvine is seeking an experienced Inside Sales professional to manage a high volume of customer communications via phone and email, qualify opportunities, and create warm leads for outside sales. You will prepare quotes and coordinate with pricing and product teams while handling orders, invoices, and open orders in ERP systems.

The role emphasizes collaboration with regional sales and customer support to drive account growth and ensure timely follow-ups in a fast-paced

Qualifications

• 5+ years in inside sales, sales support or sales operations.
• Experience supporting field/regional sales teams.
• Hands-on ERP experience with BC14 and NAV/Navision.
• Ability to independently manage quotes, POs, invoices, orders.
• Strong customer-facing communication and relationship-building.
• Experience in a high-volume, fast-paced sales environment.

Responsibilities

• Handle a high volume of inbound and outbound customer communications by phone and email.
• Qualify opportunities and create warm leads for outside sales reps.
• Prepare, review, and deliver quotes with pricing and product teams.
• Process orders, review invoices/POs, track open orders, generate reports.
• Support external sales by gathering info and coordinating follow-ups.
• Communicate proactively on order status, inventory, and pricing updates.
• Identify opportunities for repeat purchases and account growth.
• Maintain detailed records of customer interactions and activities.
• Deliver a high-touch, white-glove customer experience with urgency and follow-through.

Skills

Inside Sales experience

Sales Support

Customer Service

Sales Operations

Strong communication skills

Multitasking in fast-paced environment

Account management

Collaboration across teams

Quote management

Tools

Business Central 14 (BC14)

Microsoft Dynamics NAV/Navision

Job description

Day-to-Day Responsibilities:

Manage a high volume of inbound and outbound customer communications via phone and email.

Serve as the bridge between customers and outside sales representatives by qualifying opportunities and creating warm leads.

Prepare, review, and deliver customer quotes while working closely with pricing and product management teams.

Utilize Business Central/Navision (BC14) and ERP systems to:

• Process orders
• Review invoices and purchase orders
• Track open orders
• Generate customer reports
• Manage quoting workflows

Support outside sales representatives by gathering information, coordinating follow-up activities, and helping drive opportunities to close.

Communicate proactively with customers regarding order status, product availability, inventory, and pricing updates.

Monitor customer activity and identify opportunities for repeat purchases and account growth.

Analyze market pricing and inventory availability to support competitive quotations.

Maintain detailed records of customer interactions, sales activities, and open opportunities.

Deliver a high-touch, "white glove" customer experience through exceptional responsiveness, urgency, and follow-through.

Collaborate with regional sales managers and customer support teams to ensure seamless service delivery.

Perform basic margin and pricing calculations to support quoting and sales decisions.

Manage multiple accounts, opportunities, and requests simultaneously in a fast-paced environment.

Electronics Background

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 5+ years of Inside Sales, Sales Support, Customer Service, or Sales Operations experience
• Experience supporting field sales representatives or regional sales teams.
• Hands-on experience working within an ERP system, preferable:
• Business Central 14 (BC14)
• Microsoft Dynamics NAV/Navision
• Ability to independently manage quotes, purchase orders, invoices, and order processing activities.
• Strong customer-facing communication skills with the ability to quickly build rapport and trust.
• Experience working in a high-volume, fast-paced sales environment.
• Strong organizational skills and the ability to manage competing priorities effectively.
• Ability to perform basic pricing and margin calculations.
• Demonstrated ability to multitask while maintaining a high level of accuracy.
• Proven history of delivering exceptional customer service and customer follow-up.
• Comfortable collaborating across sales, operations, customer support, and product management teams. Experience within the electronics, manufacturing, aerospace, defense, or component distribution industries.
• Prior experience with:
• Molex
• TE Connectivity
• Amphenol
• Similar electronics manufacturers or distributors
• Knowledge of electronic components, connectors, RF products, test & measurement equipment, or related technologies.
• Experience supporting customers within aerospace and defense industries.
• Background in inventory-focused distribution environments.
• Experience evaluating market pricing and developing competitive quotes.
• Exposure to commission-based or quota-driven sales organizations.