Inside Sales Support Representative

Ultimate Staffing Services; Frederick (MD); On-site; USD 65,000 - 70,000; Full time

Job summary

Ultimate Staffing Services in Frederick, MD is seeking an Inside Sales Support Representative to join our growing team. You will process orders, generate quotes, manage account activity, and provide exceptional customer service to help drive account growth.

Ideal candidates have 3+ years in inside sales or sales support, strong data entry and Excel skills, and excellent communication in a fast-paced environment.

Qualifications

• 3+ years of inside sales, sales support, or order-entry experience.
• Accurate data entry with attention to detail.
• Experience processing quotes and customer requests.
• Proficiency in Excel and office software.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• High School Diploma or GED.

Responsibilities

• Enter and process customer orders accurately and efficiently.
• Prepare and manage customer quotes, including pricing and lead times.
• Serve as a primary contact for assigned customer accounts.
• Respond to inquiries regarding orders, pricing, and delivery schedules.
• Maintain customer records in CRM and ERP systems.
• Coordinate with internal departments to resolve issues and fulfill orders.
• Build strong customer relationships through responsive service.

Skills

Data entry

Attention to detail

Communication skills

Multitasking

Customer service

Education

High School Diploma or GED

Tools

CRM

ERP systems

Excel

Prophet 21 / Epicor

Job description

Inside Sales Support Representative (JN -072026-427391) Frederick, Maryland

Salary: USD65000 - USD70000 per year

Schedule: Monday-Friday, 8:00 AM - 5:00 PM

Salary: $65,000 - $70,000 per year

Employment Type: Full-Time, Direct Hire

About the Opportunity

A well-established distributor serving industrial and electronic hardware markets is seeking a detail-oriented and customer-focused Inside Sales & Sales Support Representative to join its growing team. This position plays a critical role in supporting customer accounts through quote generation, order processing, account management, and exceptional customer service.

Key Responsibilities

• Enter and process customer orders accurately and efficiently.


• Prepare and manage customer quotes, including pricing, lead times, and product sourcing.


• Serve as a primary point of contact for assigned customer accounts.


• Respond promptly to customer inquiries regarding orders, pricing, delivery schedules, and product information.


• Maintain customer records and activities within CRM and ERP systems.


• Coordinate with internal departments to resolve customer issues and ensure timely order fulfillment.


• Build and maintain strong customer relationships through responsive service and effective communication.


• Identify customer needs and recommend appropriate products or solutions.


• Support account growth by delivering a high level of service and account management.

Qualifications

Required

• 3+ years of inside sales, sales support, customer service, account management, or order-entry experience.


• Strong data entry skills with a high degree of accuracy and attention to detail.


• Experience processing quotes, orders, and customer requests.


• Intermediate Microsoft Excel skills and overall computer proficiency.


• Excellent written and verbal communication skills.


• Ability to multitask and manage competing priorities in a fast-paced environment.


• High School Diploma or GED.

Preferred

• Experience working within a CRM system.


• ERP experience, preferably within a distribution environment.


• Experience with Prophet 21, Epicor, or similar distribution software.


• Background in industrial distribution, fasteners, hardware, components, or related industries.


• Strong problem-solving and critical-thinking abilities.


• Eligible employees enjoy a competitive benefits package that includes:


• Medical, dental, and vision insurance


• Paid time off


• 401(k) with employer match


• Company-paid life insurance


• Company-paid long-term disability insurance

If you have strong data entry skills, experience supporting customers and sales teams, and enjoy working in a dynamic environment, we'd love to hear from you.