Inside Sales Representative

Martin International Enclosures; Seabrook (NH); On-site; USD 50,000 - 75,000; Full time

Job summary

Martin International Enclosures seeks an Inside Sales Representative to support revenue growth by preparing accurate quotations, maintaining strong customer relationships, and coordinating order fulfillment across engineering, production, administration and shipping. You will quote pricing, develop configurations in the ERP, enter orders, track shipments, and communicate terms and delivery dates clearly.

A minimum of three years in sales and proficiency with Microsoft 365 are required;

Qualifications

• Minimum of three years in a sales environment.
• Experience with server racks, network enclosures, or data center infrastructure is preferred.
• Proficient with Microsoft 365 applications and Windows OS.
• Strong written and verbal communication skills.

Responsibilities

• Prepare, review, and submit sales quotations in accordance with customer requirements and internal guidelines.
• Develop pricing through product configuration and required mathematical calculations to ensure accuracy and profitability.
• Create new items and product configurations within the company’s ERP/software system as required to support quoting and order processing.
• Migrate approved sales quotations into formal sales orders and release them to Engineering, Production, Administration, and Shipping for processing.
• Quote pricing, credit terms, delivery timelines, and other bid specifications as applicable.
• Maintain accurate and up-to-date customer records within company systems.
• Verify customer credit information in accordance with company policies.
• Respond to customer inquiries regarding products, pricing, availability, and credit terms.
• Proactively contact customers to identify needs and recommend appropriate products or services.
• Communicate technical product and service information clearly and accurately to customers.
• Assist customers in product selection based on application requirements, specifications, and applicable regulations.
• Coordinate with internal teams to verify that delivery schedules align with project timelines.
• Inform customers of estimated delivery dates, warranties, service agreements, and other order-related details.
• Arrange delivery of goods or services and coordinate logistics as required.
• Record shipment data accurately for tracking and recordkeeping purposes.
• Prepare shipping documentation, such as bills of lading and shipping orders, to route materials appropriately.
• Coordinate with shipping carrier representatives to arrange transportation and issue shipping instructions.
• Determine appropriate shipping methods, routes, and rates to ensure timely and cost-effective delivery.

Skills

Sales experience

Customer communication

Attention to detail

Problem solving

Tools

Sage 100 ERP

Microsoft 365

Label-making software

Job description

Report to Office, Monday through Thursday, 8:00 a.m. – 5:00 p.m.

Report to Office, Friday, 8:00 a.m. – 3:00 p.m.

Position Summary

The Inside Sales Representative supports revenue generation by preparing accurate sales quotations, maintaining customer relationships, and coordinating order fulfillment. This role serves as a key liaison between customers, sales, engineering, production, administration and shipping to ensure timely, compliant, and accurate order processing.

Key Responsibilities

• Prepare, review, and submit sales quotations in accordance with customer requirements and internal guidelines.
• Develop pricing through product configuration and required mathematical calculations to ensure accuracy and profitability.
• Create new items and product configurations within the company’s ERP/software system as required to support quoting and order processing.
• Migrate approved sales quotations into formal sales orders and release them to Engineering, Production, Administration, and Shipping for processing.
• Quote pricing, credit terms, delivery timelines, and other bid specifications as applicable.
• Maintain accurate and up-to-date customer records within company systems.
• Verify customer credit information in accordance with company policies.
• Respond to customer inquiries regarding products, pricing, availability, and credit terms.
• Proactively contact customers to identify needs and recommend appropriate products or services.
• Communicate technical product and service information clearly and accurately to customers.
• Assist customers in product selection based on application requirements, specifications, and applicable regulations.
• Coordinate with internal teams to verify that delivery schedules align with project timelines.
• Inform customers of estimated delivery dates, warranties, service agreements, and other order-related details.
• Arrange delivery of goods or services and coordinate logistics as required.
• Record shipment data accurately for tracking and recordkeeping purposes.
• Prepare shipping documentation, such as bills of lading and shipping orders, to route materials appropriately.
• Coordinate with shipping carrier representatives to arrange transportation and issue shipping instructions.
• Determine appropriate shipping methods, routes, and rates to ensure timely and cost-effective delivery.

Job Requirements

• Minimum of three (3) years of experience in a sales environment.
• Industry knowledge of server racks, network enclosures, or data center infrastructure preferred but not required.
• Proficiency with Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Working knowledge of Microsoft Windows operating systems.
• Experience using label-making software.
• Strong written and verbal communication skills with a professional, customer-focused demeanor.
• High level of accuracy and attention to detail.
• Experience with Sage 100 ERP software preferred but not required.
• Working knowledge of marketing tools preferred but not required, including familiarity with Adobe Photoshop and InDesign.