Inside Sales Representative

Kratos Industries, LLC; Arvada (CO); On-site; USD 70,000 - 85,000; Full time

Job summary

Kratos Industries, LLC is seeking an Inside Sales Representative to advance opportunities, follow up on quotations, and secure purchase orders while maintaining CRM data and supporting order entry. The role requires strong communication, organization, and customer focus to drive the quotation-to-order process.

The position supports Kratos Outside Sales and Sales Engineers, coordinating with customers, distributors, contractors, and engineers to sustain momentum throughout the sales cycle and

Qualifications

• Associate degree or equivalent combination of education and experience.
• 3+ years of customer-facing experience in industrial/manufacturing environments.
• Ability to build customer relationships while managing multiple priorities.
• Excellent verbal, written, and interpersonal communication.
• Comfortable with proactive telephone follow-up.
• Able to manage multiple requests with accuracy and deadlines.
• Strong organizational skills and attention to detail.
• Experience using CRM and ERP systems; proficient with MS Office.

Responsibilities

• Proactively follow up on quotations to obtain purchase orders and project updates.
• Serve as a responsive resource throughout the sales cycle and escalate issues as needed.
• Maintain CRM data, update opportunities, contacts, and activities.
• Perform CRM audits and support process improvements.
• Enter customer orders into ERP and coordinate with cross-functional teams.
• Resolve commercial discrepancies and fulfill customer requests to avoid delays.
• Support sales personnel with communications, reporting, and project documentation.
• Contribute to special projects and continuous improvement initiatives.

Skills

Customer relationships

Communication

Multitasking

Phone follow-up

Organization

Time management

Education

Associate's degree in Business, Engineering, Supply Chain, or related field

Tools

CRM systems

ERP systems

Microsoft Office

Outlook

Job description

Position Summary

The Inside Sales Representative plays a critical role in advancing sales opportunities and supporting the commercial success of the organization. This position serves as a primary point of contact for customers, manufacturers' representatives, distributors, contractors, and engineering firms by proactively following up on quotations, gathering project intelligence, securing purchase orders, and maintaining momentum throughout the sales cycle.

Description

Salary: $70,000 - $85,000

Hours: M-F "In house" 7:30 - 4:30

Position Summary

The Inside Sales Representative plays a critical role in advancing sales opportunities and supporting the commercial success of the organization. This position serves as a primary point of contact for customers, manufacturers' representatives, distributors, contractors, and engineering firms by proactively following up on quotations, gathering project intelligence, securing purchase orders, and maintaining momentum throughout the sales cycle. In addition to customer engagement, the Inside Sales Representative is responsible for maintaining accurate CRM data, supporting order entry activities, and completing commercial tasks that improve the efficiency of the quotation-to-order process. The successful candidate is organized, persistent, customer-focused, and energized by building relationships through proactive communication. This role requires a high level of comfort initiating phone conversations and engaging customers and manufacturers' representatives to advance opportunities, gather market intelligence, and strengthen commercial relationships.

Roles & Responsibilities

• Proactively follow up on quotations to obtain purchase orders, project status updates, anticipated award dates, competitive feedback, and other commercial intelligence while maintaining strong relationships with customers, manufacturers' representatives, distributors, contractors, consulting engineers, and EPC firms.


• Serve as a responsive commercial resource throughout the sales cycle by identifying stalled opportunities, executing follow-up strategies, and escalating significant commercial issues, competitive activity, and customer concerns to Sales leadership.


• Create, maintain, and update opportunities, contacts, activities, and customer interactions within the CRM system while ensuring data accuracy, completeness, and timely documentation that supports forecasting and pipeline visibility.


• Perform routine CRM audits and support continuous improvement initiatives that enhance data quality, reporting capabilities, workflow efficiency, and commercial processes.


• Enter customer orders into the ERP system accurately, verify commercial information, and coordinate with Sales, Project Management, Engineering, and Operations to ensure a seamless transition from quotation to order execution.


• Assist in resolving commercial discrepancies, missing documentation, and customer requests that may delay order processing or project execution.


• Execute customer communications, sales reporting, and the collection of project documentation necessary to advance sales opportunities.


• Perform high-value commercial activities that improve the speed, responsiveness, and effectiveness of the quotation-to-order process while enhancing the overall customer experience.


• Support Kratos Outside Sales and Sales Engineers by providing timely commercial support, project updates, customer follow-up, and administrative assistance to advance sales opportunities.


• Contribute to special projects, process improvements, and other commercial initiatives that strengthen the performance and continuous improvement of the Sales organization.

Qualifications

Required

• Associate's degree in Business, Engineering, Supply Chain, or a related field, or equivalent combination of education and relevant work experience.


• 3+ years of customer-facing experience in industrial manufacturing, electrical distribution, construction, or another engineered-to-order business environment.


• Demonstrated ability to build customer relationships while managing multiple priorities in a fast-paced environment.


• Excellent verbal, written, and interpersonal communication skills with the ability to communicate professionally and confidently with customers, manufacturers' representatives, and internal stakeholders.


• Comfortable spending a significant portion of the workday conducting proactive customer follow-up by telephone.


• Demonstrated ability to manage multiple customer requests while maintaining accuracy and meeting deadlines.


• Strong organizational skills with exceptional attention to detail.


• Experience utilizing CRM and ERP systems to manage customer information, sales opportunities, and order processing.


• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Preferred

• Experience supporting quotations, inside sales, customer service, or commercial operations within an engineered manufacturing environment.


• Familiarity with electrical power distribution equipment, switchgear, switchboards, motor control, transformers, or related electrical products.


• Experience working with manufacturers' representatives, distributors, consulting engineers, contractors, or EPC firms.


• Ability to interpret customer specifications, project documentation, and commercial requirements.


• Demonstrated commitment to continuous improvement and process excellence.

Core Competencies

• Customer Focus


• Communication & Relationship Building


• Initiative & Persistence


• Organization & Time Management


• Commercial Acumen


• Continuous Improvement