Inside Sales Representative

Relevant Industrial; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Relevant Industrial in Houston is seeking an Inside Sales professional to provide customer-focused technical guidance and product selection support for the Instrumentation and Automation unit. You will collaborate with outside sales and handle transactional requests across phone, email, and fax.

You will process orders, provide quotes, answer pricing questions, enter returns, and help identify solutions. A solid background in customer service, 2–3 years in Instrumentation or MRO products, and

Qualifications

• Extensive phone communication experience in a Customer Service environment.
• 2–3 years' experience in Instrumentation, Automation, & MRO Products (preferably for a distributor).
• Proficiency in MS Office (Word, Excel, Outlook).

Responsibilities

• Receive and process orders via telephone, email, and fax.
• Provide order status and pricing information to customers.
• Understand basic product and services.
• Provide technical specification and recommendations.
• Develop and establish a professional relationship with vendors to meet the customer's needs.
• Identify problems and provide solutions.
• Understand basic problem escalation procedures.

Skills

Phone communication

Customer Service

Teamwork

MS Office

Product knowledge

Job description

Description

This is an Inside Sales position that is responsible for providing customer driven focus to provide technical expertise, and product selection directly for customers and in support of outside sales representatives within the Instrumentation and Automation unit.

Requirements

Position Responsibilities

The Inside Salesperson is responsible for overall customer care and acting as a liaison in problem solving research and resolution. Each member of our team is responsible for providing call resolution to customers and suppliers, and establishing customer satisfaction and loyalty. This position is entry-level customer care and handle transactional front-line service requests. These requests may be either by phone, email, or fax; and include taking and keying orders, providing quotes, researching item availability requests, answering pricing questions, entering returns and credits, and ordering replenishment parts.

Responsibilities include but not limited to:

• Ability to receive and process orders via telephone, email, and fax
• Provide order status and pricing information to customers
• Understanding of basic product and services
• Provide technical specification and recommendations
• Develop and establish a professional relationship with vendors to meet the customer's needs
• Ability to identify problems and provide solutions
• Understanding of basic problem escalation procedures

Position Requirements

• Extensive phone communication experience in a Customer Service environment
• Minimum 2 - 3 years' experience in Instrumentation, Automation, & MRO Products, preferably for a distributor
• Proficiency in Microsoft (MS) Office including Word, Excel, and Outlook
• Purchasing, sourcing, or replenishment experience preferred
• Strong written and oral communication skills
• Enjoy working in a team environment