Order Entry Specialist

Connection Technology Center Inc.; Town of Victor (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health Insurance

Vacation Time

401K Plan

Golf Membership

Job summary

Connection Technology Center Inc. in Victor, NY, is seeking an Order Entry Specialist to join our team as the first point of contact for customers.

This onsite role emphasizes timely responses, accurate order processing, and strong service delivery. The ideal candidate will have a high school diploma, experience in customer service, proficiency with order entry software and Microsoft Office, and a detail-oriented, professional approach.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree is a plus.
• Proven experience in customer service or a related field.
• Proficient with order entry software and Microsoft Office.

Responsibilities

• Respond promptly to customer inquiries via portal, email, and phone.
• Process and track customer orders with accuracy and timely delivery.
• Collaborate with logistics and fulfillment teams to address inquiries.
• Maintain accurate documentation of customer interactions and transactions.

Skills

Order entry software

Microsoft Office Suite

Communication

Attention to detail

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Order entry software

Microsoft Office Suite

Job description

Location: Victor, New York Office - Onsite

CTC is seeking a dedicated Order Entry Specialist to join our team. As the first point of contact for our valued customers, you will play a pivotal role in providing timely and effective support, resolving inquiries, and ensuring customer satisfaction.

If you possess an eye for detail, are highly organized with a strong work ethic, and have a commitment to delivering outstanding service, we invite you to apply and become an integral part of our customer-centric organization.

About The Company

Connection Technology Center (CTC) is the global leader in the design & manufacture of cutting-edge vibration analysis hardware for machine condition monitoring. As a family-owned & operated business for 30 years, we are proud to play a crucial role in preventing operational disruptions, financial losses, and safety concerns for heavy industry. From small scale manufacturing to Fortune 500 companies in Paper & Pulp, Auto & Steel, Food & Beverage, Pharmaceutical, Mining and many more, our mission is to create products that help ensure seamless operational uptime and contribute to a safer, more efficient manufacturing future.

Main Responsibilities

Customer Support:

• Respond promptly to customer inquiries via portal, email, and phone.
• Provide accurate information about products, pricing, availability, and order status.
• Assist customers in troubleshooting by transferring to correct tech support for product-related issues.

Order Processing:

• Process and track customer orders, ensuring accuracy and timely delivery.
• Collaborate with logistics and fulfillment teams to address order fulfillment and shipping inquiries.
• Investigate and resolve customer concerns and issues in a timely and effective manner.
• Work closely with other departments to escape and resolve complex problems.

Documentation:

• Maintain accurate and detailed documentation of customer interactions and transactions.

Cross-Functional Collaboration:

• Collaborate with sales, technical sales support, and IT teams to address customer needs comprehensively.
• Communicate effectively with internal teams to resolve customer needs and improve overall customer satisfaction.

Innovation and Improvement:

• Propose and implement improvements to existing systems and processes.
• Contribute to the development of order entry and export compliance policies and procedures.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree is a plus.
• Proven experience in customer service or a related field.

Knowledge, Skills, And Abilities

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Familiarity with electronic products and technology is advantageous.
• Ability to handle elevated situations and maintain professionalism.
• Proficient in using order entry software and Microsoft Office Suite

Work Location

This in-person position will work out of the Victor, NY facility.

Hourly Rate To Start

$20 per hour

• Health Insurance
• Vacation Time
• 401K Plan With Employer Match
• Summer Golf Membership To Bristol Harbour Private Golf Course

Connection Technology Center (CTC) is an equal-opportunity employer. NYS law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity, prior conviction records, prior arrests, youthful offender adjudications or sealed records unless based upon bona fide occupational qualification or other exception, or any other protected characteristic as outlined by federal, state, or local laws.