Inside Sales Rep - Remote

Lincare Holdings; Kenilworth Estates (TN); Remote; USD 35,000 - 50,000; Full time

Job summary

Lincare Holdings seeks a Remote Inside Sales Rep to respond to and initiate customer inquiries, driving revenue while adhering to company policies and procedures. The role focuses on providing accurate product information and facilitating physician communications as needed.

You will handle follow-up calls, qualification assessments, and insurance benefit validation, contributing to sales targets and customer satisfaction from a home office environment.

Qualifications

• High School Diploma or GED required.
• Experience with computers and data entry essential.
• Excellent telephone customer service skills.
• Must be at least 18 years of age.
• Proficient English oral and written communication.

Responsibilities

• Establishes customer contact by initiating followup outbound calls and receiving inbound return calls.
• Promotes products and facilitates customer needs by assessing qualification and explaining benefits.
• Resolves customer concerns by providing information on products and services.
• Records customer information and maintains database by entering and verifying data.
• Follows company policies and compliance standards to ensure quality service.
• Facilitates sales process by sharing information with internal and external contacts.
• Completes and validates insurance benefits information.
• Provides customer follow-up as required.
• Contributes to department objectives by meeting contact and sales targets and reporting progress.

Skills

Telephone customer service

Computer literacy

English (oral and written)

18+ years old

HIPAA compliance awareness

Remote work readiness

Education

High School Diploma or GED

Job description

The Remote Inside Sales Rep increases revenue by responding to/initiating incoming/outgoing potential customer inquiries, while using company resources, policies, and procedures to provide complete, accurate data.

• uses appropriate technologies and follows processes in accordance with company standards to ensure patientand physician contact is handled with accuracy and operational effectiveness

JOB FUNCTIONS

• Establishes customer contact by initiating followup outbound calls and receiving inbound return calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequatelyassessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitatingphysician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following departmental and company policies, procedures, and standards, as well asadhering to compliance policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Completes and ensures accurate validation of insurance benefits
• Provides customer followup as required
• Contributes to departmental objectives by accomplishing required contact and sales results, with the ability to trackand report progress of sales results

Education

• High SchoolDiplomaor General Education Degree (GED) Required

Work Experience

• Computer, data-entry Required

Knowledge, Skills, and Abilities

• Must have excellent telephone customer service
• Must be computer literate
• English -- oral and written
• Must be at least 18 years of age
• Medical industry knowledge beneficial
• Type at least 25-30 words per minute
• This position requires use of your own equipment
  • The company does provide the hard phone
  • Internet: High Speed (Minimum 50 mbps download /20 mbps upload)
  • Ethernet port or adaptor: Must be hard wired to the internet (Wi‑Fi is not supported) for PC or hardphone
    • 2 modem/router ports are required
  • Processor: 1.6 GHz or greater
  • Memory: Minimum of 8 GB RAM
  • Browser: Chrome, Edge
  • Operating System: Windows 11 (No Chromebooks, No Macs)
  • Monitors: Dual monitors
  • Headset and Webcam or internal camera: Wired, USB to be used during training/interviews
  • Private HIPPA Compliant Workspace: must be in a non shared room of the residence