Inside Sales Rep - Optigen

Lincare Holdings, Inc.; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition reimbursement

Retirement savings plan

Employee discounts

Job summary

Lincare Holdings, Inc. is seeking an Inside Sales Rep to respond to inquiries and initiate follow-up calls, driving revenue through effective product promotion and qualification of customer needs.

The role involves maintaining customer data, supporting purchasing and warehouse activities, and ensuring compliance with company policies while delivering high-quality service to patients and providers in a busy environment.

Qualifications

• High School Diploma required.
• Experience in inside sales preferred.
• Warehouse and purchasing experience is a plus.
• Proficient computer skills and data entry.

Responsibilities

• Establishes customer contact by receiving inbound or initiating follow up outbound calls.
• Promotes products and facilitates customer needs by assessing qualification and explaining benefits.
• Resolves customer concerns by providing information about products and services.
• Records customer information and maintains database by entering data accurately.
• Ensures quality service by following company policies and standards.
• Facilitates sales by sharing information with internal and external contacts.
• Performs warehouse and purchasing duties as needed.
• Organizes deliveries and returns and corrects orders as necessary.
• Monitors warehouse for safety policy compliance.

Skills

Inside sales

Customer account management

Warehouse and purchasing

Prior computer experience

Education

High School Diploma

Tools

CRM software

Job description

The Inside Sales Rep [Optigen] increases revenue by responding to/initiating incoming/outgoing potential customer inquiries and uses company resources, policies, and procedures to provide complete/accurate data.

• Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
• Assumes additional duties in warehouse, purchasing, customer account management, and CPAP patient care

JOB FUNCTIONS

• Establishes customer contact by receiving inbound or initiating follow up outbound calls
• Promotes products and facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with facilitating physician communication as necessary
• Resolves customer concerns by providing appropriate information regarding products and services
• Records customer information and maintains database by obtaining, entering, and verifying required data
• Ensures quality service by following and adhering to departmental and company policies, procedures, and standards
• Facilitates sales process by communicating/sharing information with appropriate internal and external contacts
• Provides customer follow-up as required
• Contributes to departmental objectives by accomplishing required contact and sales results
• Performs warehouse and purchasing duties as needed
• Organizes, processes, and receives deliveries and returns
• Reviews and corrects orders as necessary
• Monitors warehouse for compliance of safety policies

Qualifications

Education

• High School Diploma, Required

Work Experience

• Inside sales, Required
• Warehouse and/or purchasing, Preferred
• Supervisor, Preferred
• Customer account management, Preferred

Knowledge, Skills, and Abilities

• Medical industry beneficial
• type at least 25-30 words per minute
• Prior computer experience
• obtain appropriate licensure where license required

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.