Inside Sales Rep/ Customer Service Building Materials

Manufacturers Reserve Supply; Village of Irvington (NY); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

401(k) with company match

Health, dental, vision insurance

Paid time off and holidays

On-site gym

Free food & snacks

Opportunities for advancement

Job summary

Manufacturers Reserve Supply is seeking an Inside Sales Representative/Customer Service professional in Irvington, NY. This role involves building strong relationships with an established base of wholesale customers, processing orders, and providing expert guidance on products.

With no cold calling and opportunities for growth, you will deliver exceptional service and support customer satisfaction. The position offers competitive compensation and a range of benefits.

Qualifications

• Previous customer service, inside sales, account management, or call center experience.
• Knowledge of building materials, lumber, construction, or related industry strongly preferred.
• Strong communication skills and a professional phone presence.

Responsibilities

• Build and maintain strong relationships with wholesale customers.
• Process orders, provide pricing and quotations, and ensure accurate order entry.
• Handle incoming customer calls and emails with professionalism and urgency.
• Become knowledgeable about our products and industry to provide expert guidance.
• Investigate customer concerns, order issues, and product questions.

Job description

Overview

Manufacturers Reserve Supply (MRS) is a family‑owned distributor of specialty building materials located in Irvington, NJ. We are seeking an Inside Sales Representative/Customer Service professional to support our wholesale customer base.

What You'll Do

• Build and maintain strong relationships with an established base of wholesale customers.
• Process orders, provide pricing and quotations, and ensure accurate order entry.
• Handle incoming customer calls and emails with professionalism and urgency.
• Become knowledgeable about our products and industry to provide expert guidance and recommendations.
• Investigate customer concerns, order issues, and product questions to find effective solutions.
• Collaborate with Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences.
• Identify opportunities to grow existing accounts through cross‑selling, upselling, and promotional programs.
• Deliver a level of service that keeps customers returning year after year.

What Makes This Opportunity Different

• No cold calling.
• Established customer base with long‑term relationships.
• Opportunity to become a recognized expert in specialty building materials.
• Growth ladder for specialty products with performance‑based bonuses.
• Fourth‑generation leadership committed to long‑term growth and employee success.
• Stable company with a strong reputation and loyal customer base.
• Collaborative team environment where your contributions matter.
• A growing company.

What We're Looking For

• Previous customer service, inside sales, account management, or call center experience.
• Knowledge of building materials, lumber, construction, or related industry strongly preferred.
• Strong communication skills and a professional phone presence.
• Excellent organizational and multitasking abilities.
• Basic math skills for pricing and quoting.
• Ability to learn technical product information and communicate it confidently.
• Strong problem‑solving skills and a commitment to customer satisfaction.
• Logistics or supply chain experience is a plus.
• Bilingual skills are a plus.

Schedule

Monday through Friday, 7:30 AM – 4:30 PM.

Benefits

• 401(k) with company match.
• Health, dental, vision, and FSA insurance.
• Paid time off and paid holidays.
• Group term life and AD&D coverage.
• On‑site gym and renovated café with complimentary coffee.
• Safe, secure parking.
• Wellness resources.
• Free food & snacks.
• Opportunity for advancement.
• Bonus structure for product growth.

Compensation

$25.00 – $32.00 per hour.