Inside Sales Rep/ Customer Service

Manufacturers Reserve Supply; Village of Irvington (NY); On-site; USD 33,062 - 45,460; Full time

Benefits offered by this job

401(k)

401(k) matching

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

Job summary

Manufacturers Reserve Supply is hiring for an Inside Sales / Customer Service role in Irvington. You will build long-term relationships with lumber yards and building supply dealers, offering expert guidance on specialty building materials and handling orders with accuracy.

The position focuses on solving customer problems, growing existing accounts, and collaborating with sales and operations to deliver exceptional service in a fast-paced environment.

Qualifications

• Experience in customer service or inside sales roles is required.
• Strong communication and professional phone presence are essential.
• Ability to price and quote accurately and to manage multiple tasks.

Responsibilities

• Build and maintain strong relationships with wholesale customers.
• Process orders, provide pricing and quotations, and ensure accurate order entry.
• Handle incoming customer calls and emails with professionalism and urgency.
• Become knowledgeable about our products to provide expert guidance.
• Investigate customer concerns and order issues to find solutions.
• Collaborate with Sales, Operations, and Warehouse teams to ensure great service.
• Identify opportunities to grow existing accounts through cross-selling and promotions.
• Deliver service that keeps customers returning year after year.

Skills

Customer service

Inside sales

Account management

Pricing & quoting

Job description

Full Time • Irvington

Manufacturers Reserve Supply (MRS) is a two-step distributor in the building materials industry. We distribute products for the top manufacturers globally, including Trex Decking and Railing, Western Red Cedar, PlyGem, MiraTEC, James Hardie, and more. MRS is a fourth‑generation, family‑owned company based in Irvington, New Jersey. We offer competitive salaries, health benefits, perks, and a fulfilling work experience.

• 401(k)
• 401(k) matching
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

Build Relationships. Become a Trusted Resource. Grow With Us.

Our Inside Sales Representative / Customer Service professional will build long-term relationships with lumber yards and building supply dealers, providing expert guidance and service. You will work with many of the same customers every day, becoming a trusted resource and a respected expert in specialty building materials.

If you enjoy helping customers, solving problems, and developing lasting business relationships, we'd love to hear from you.

What You'll Do

• Build and maintain strong relationships with an established base of wholesale customers
• Process orders, provide pricing and quotations, and ensure accurate order entry
• Handle incoming customer calls and emails with professionalism and urgency
• Become knowledgeable about our products and industry to provide expert guidance and recommendations
• Investigate customer concerns, order issues, and product questions to find effective solutions
• Collaborate with our Outside Sales Team, Operations, and Warehouse departments to ensure exceptional customer experiences
• Identify opportunities to grow existing accounts through cross‑selling, upselling, and promotional programs
• Deliver a level of service that keeps customers returning year after year

What Makes This Opportunity Different

• No cold calling
• Established customer base with long‑term relationships
• Opportunity to become a recognized expert in specialty building materials
• A growth ladder for our specialty products with bonuses involved
• Fourth‑generation leadership committed to long‑term growth and employee success
• Stable company with a strong reputation and loyal customer base
• Collaborative team environment where your contributions matter
• A growing company

What We're Looking For

• Previous customer service, inside sales, account management, or call center experience
• Building materials, lumber, construction, or related industry knowledge strongly preferred
• Strong communication skills and a professional phone presence
• Excellent organizational and multitasking abilities
• Basic math skills for pricing and quoting
• Ability to learn technical product information and communicate it confidently
• Strong problem‑solving skills and a commitment to customer satisfaction
• Logistics or supply chain experience is a plus
• Bilingual skills are a plus

Schedule

Monday through Friday
7:30 AM – 4:30 PM

• Medical, Dental, FSA, Group Term Life, and AD&D coverage
• 401(k) with company match
• Paid holidays and paid time off
• On‑site gym
• Newly renovated café with complimentary coffee
• Safe, secure parking
• Clean, organized offices and warehouse facilities
• Special company events, ice cream truck, parties, recognition for years of service
• Growth skills ladder with bonus

Compensation: $24.00 - $33.00 per hour