Inside Sales Manager

Manufacturers Reserve Supply Inc.; Irvington (NJ); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Salary range 75k-90k

Company paid medical plan

Dental, vision, FSA, Life, LTD, AD&D

401(k) plan with company match

Paid holidays and PTO

Onsite gym access

Café facilities and free coffee bar

Job summary

Manufacturers Reserve Supply Inc. (MRS) seeks an Inside Sales Manager to lead a five-person team and deliver exceptional customer service in the building materials industry.

The ideal candidate is detail oriented, with strong leadership and multi-tasking skills, able to drive process improvements and customer growth. The role reports to the President, collaborates with Outside Sales, Operations and Purchasing, and guides online ordering and dispatch coordination to keep orders flowing smoothly.

Qualifications

• 3+ years in customer service/sales leadership
• Experience overseeing at least two employees
• Proficiency with MS Office and ERP/Inventory systems
• Strong attention to detail and professional phone demeanor
• Positive energy and ability to develop people
• Excellent time management and organizational skills
• Self-motivated and quick learner
• Experience in building materials industry preferred

Responsibilities

• Build, coach, mentor, and motivate a five-person Inside Sales team
• Deliver exceptional customer service and ensure every interaction is valued
• Lead by example with a positive, can-do attitude
• Make timely decisions on customer issues and pricing; propose solutions
• Grow business through cross-selling and new opportunities
• Collaborate with Outside Sales, Operations, Purchasing and other teams
• Oversee online ordering systems and store portals; streamline processes
• Coordinate with Dispatch for timely deliveries
• Lead monthly sales meetings and maintain product knowledge
• Identify market opportunities and align with MRS mission and culture
• Perform special projects as needed

Skills

Leadership

Customer service

MS Office

ERP systems

Communication

Education

Associate’s Degree

Tools

ERP/Inventory Management

Job description

Manufacturers Reserve Supply (MRS) is seeking a Manager to oversee our Inside Sales Team & ensure that we provide unparalleled customer service and support to our customer base. As a leader in the Building Materials Industry for over 95 years, we need a candidate with strong leadership skills to ensure our Inside Sales Team is the “best of the best”. The candidate must possess a strong eye for detail, have an ability to manage multiple priorities at one time & be self-driven. This role is about building a team, delivering customer service that our customers can’t find anywhere else, and solving problems with confidence and a positive attitude. This position will report directly to the President & will assist in implementing new ideas & processes that strengthen MRS’s impact in our territory.

What You'll Do

• Build a great team. Coach, mentor, train, and motivate a team of five, creating a supportive collaborative culture with growth in knowledge and skills.
• Deliver the best customer service. Set the standard for every customer interaction and make sure every call leaves the customer feeling valued and taken care of.
• Bring positive energy. Lead by example with an upbeat, can-do attitude that keeps the team focused and engaged.
• Solve problems. Make clear, timely decisions on customer issues and pricing, and find creative solutions when challenges come up.
• Grow the business. Expand customer relationships, increase average order size through cross-selling and add-on materials, and help develop new business opportunities.
• Partner across teams. Work closely with our Outside Sales Team, Operations, Purchasing and other departments to close business and keep orders and deliveries running smoothly.
• Online Sales: Manage our online ordering systems and processes. Help with specialty store portals and simplify processes.
• Dispatch and Transportation: Work closely with dispatch for timely and productive deliveries.
• Keep the team sharp. Build strong product knowledge across the team, and lead monthly sales meetings.
• Strategic Thinking. Look for new opportunities for development, new processes and sales.
• Stay informed. Keep an eye on market conditions and competitors, and make sure the team’s work reflects MRS’s mission, vision, and culture.
• Perform other duties and special projects as assigned.

SKILL REQUIREMENTS

• Minimum of 3+ years related experience in Customer Service/Sales
• Minimum of 3+ years in a leadership/management capacity overseeing at least two employees
• Proficiency of MS Office/Excel and experience using ERP/ Inventory Management systems
• Must possess a high attention to detail and have a professional and polished phone demeanor
• A positive, energetic personality and a genuine passion for developing people.
• Excellent time management and organizational skills, must be a team player, have a collaborative personality and excellent written and oral communication skills
• Must be able to learn quickly and be self-motivated
• Prior experience within the building materials industry is preferred but not required
• Knowledge of transportation, logistics or truck dispatching a plus

EDUCATION

• Associate’s Degree or equivalent combination of education, training and experience
• Must possess a strong aptitude for Algebra and Mathematics

PHYSICAL DEMANDS

• While performing the duties of this job, the employee can expect prolonged periods of sitting at a desk and using a telephone and computer
• The employee is regularly required to talk and/or hear; stand frequently; walk; use hands to finger, feel and handle objects; and reach with hands and arms
• Must be able to reach, bend and pull in order to access filing cabinet drawers, storage spaces and operate copy machines
• Must have the manual dexterity to file and use a computer keyboard, calculator and telephone
• May occasionally lift and / or move up to 25 lbs.

BENEFITS:

• Salary Range: 75k-90k
• A company paid medical plan
• Dental, vision, FSA, Group Term Life, LTD and AD&D
• 401(K) Plan with a company match
• Company Paid Holidays
• Paid Time Off
• Access to our company onsite gym
• Access to our newly remodeled café, with refrigerator, toaster, toaster-oven, water cooler, and free coffee bar
• Cutting edge technology
• New facilities that are beautifully manicured
• Eligible to for voluntary benefits including: Free legal advice, counseling, finance planning, discount programs (Disney, Costco, Travel, Concerts)

WHY JOIN MRS? At Manufacturers Reserve Supply (MRS), we offer a dynamic and collaborative work environment where employees are valued and empowered to make a difference. As an Inside Sales Manager, you will have the opportunity to work alongside industry experts and contribute to the success of our business. Join us and be part of a team committed to excellence, innovation, and customer satisfaction.

Who We Are

MRS has been a leading distributor of the highest quality building products since 1931.