Inside Sales Rep - Customer Follow-Up Specialist

Prestige Tree Experts; Jessup (MD); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

3% 401(k) match

Growth opportunities

Company device (Apple)

Job summary

Prestige Tree Experts in Jessup, MD is seeking an Inside Sales Rep - Customer Follow-Up Specialist. This full-time, in-office role pays $20-$24 per hour, with overtime incentives, and a Monday–Friday schedule.

Benefits include health insurance, PTO, a 3% 401(k) match, a company-provided computer and phone, and clear growth opportunities. You will review proposals daily, reconnect with interested customers, handle questions, and guide buying decisions.

Qualifications

• Sales experience with demonstrated success in follow-up, appointment setting, or closing.
• Excellent phone communication skills.
• Strong professional written communication skills.
• Confidence discussing customer concerns and respectfully asking for the sale.
• Strong organizational skills.
• Experience working within a CRM system.
• Persistence, initiative, and accountability for results.
• Collaborative attitude and team-oriented mindset.
• Willingness to learn Prestige Tree Experts' services and become an expert in what we do.

Responsibilities

• Review open proposals daily and identify opportunities to reconnect with customers who requested services but have not moved forward.
• Engage customers in thoughtful conversations, answer questions, address concerns, and guide them toward buying decisions.
• Coordinate with Sales Arborists on technical details and next steps.
• Reach out to past clients to uncover additional tree care opportunities and maximize CRM records.
• Support revenue growth and long-term customer relationships through a seamless customer experience.

Skills

Follow-up excellence

Phone communication

Written communication

Sales closing

Organization

CRM experience

Accountability

Team player

Willing to learn services

Job description

Build a rewarding sales career with Prestige Tree Experts!

Based in Jessup, MD | Hiring: Inside Sales Rep - Customer Follow-Up Specialist

Pay: $20 - $24 per hour based on experience with uncapped performance incentives and overtime opportunities.

Schedule: This is a full-time, in-office position in Jessup, Maryland, with a consistent Monday through Friday schedule that provides stability and work-life balance.

Benefits You'll Enjoy:

• Health insurance
• Paid time off
• A 401(k) with a 3% match
• Real growth opportunities
• Company provided computer and phone (Apple products)

WHAT YOU'LL DO:

As an Inside Sales Rep - Customer Follow-Up Specialist, you will start each day by reviewing open proposals and identifying opportunities to reconnect with customers who have requested services but have not yet moved forward. You will engage customers in thoughtful conversations, answer questions, address concerns, and help guide them toward confident buying decisions. Throughout the day, you will coordinate with Sales Arborists regarding technical details, assist customers with approvals and next steps, and reach out to past clients to uncover additional tree care opportunities. You will maintain detailed CRM records to ensure every interaction is documented and every opportunity is maximized. By working closely with both the sales and office teams, you will help create a seamless customer experience while supporting revenue growth and long-term customer relationships.

OUR STORY:

We are a dedicated team of certified arborists, licensed tree experts, foremen, groundsmen, tree removal professionals, and office staff who work together tirelessly to ensure that every tree service we complete is done right. With over 10 years of experience in the Maryland tree care industry, our team has the knowledge, resources, and equipment to tackle any challenge. Our culture is customer-obsessed, fun-loving, growth-minded, results-driven, and transparent. We provide a lot of latitude for people to take ownership of a project and run with it, making it an ideal environment for independent workers who are innovative. We also highly value the input and feedback of our employees. If you are looking for a dynamic and supportive work environment, join our team!

THE INSIDE SALES REP - CUSTOMER FOLLOW-UP SPECIALIST WE'RE LOOKING FOR:

• Sales experience with demonstrated success in follow-up, appointment setting, or closing
• Excellent phone communication skills
• Strong professional written communication skills
• Confidence discussing customer concerns and respectfully asking for the sale
• Strong organizational skills
• Experience working within a CRM system
• Persistence, initiative, and accountability for results
• A collaborative attitude and team-oriented mindset
• A willingness to learn Prestige Tree Experts' services and become an expert in what we do
• Home-service or tree-care industry experience (a plus)

Our initial application process is fast, easy, and mobile-friendly, taking just a few minutes to complete.

Must have the ability to pass a background check.