Inside Sales Rep/Appointment Setter

Phillips Home Improvements, Inc.; Allen (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation

Paid Sick Leave

Paid Holidays

Health Insurance

Dental Insurance

Vision Insurance

401K Matching

Weekly Pay

Incentive Pay

Best Places to Work 2026

Job summary

Phillips Home Improvements, Inc. in Texas is seeking an Inside Sales Representative/Appointment Setter to join a fast-paced Call Center. This in-office role focuses on connecting with homeowners, qualifying opportunities, and scheduling appointments for the Sales Team.

You will keep calendars filled, recover openings, and ensure each appointment is ready for success. Excellent communication and a results-driven mindset are essential for earning incentives.

Qualifications

• 1 year of Inside Sales, Appointment Setting, or Sales/Customer Service experience.
• Comfortable following and adhering to scripts.
• Must pass a background and drug test.

Responsibilities

• Connect with homeowners and confidently convert qualified opportunities into sales appointments
• Monitor sales calendars and work to keep available appointment capacity filled
• Quickly refill canceled or newly opened appointment slots through new leads, follow-up, reschedules, and short-notice opportunities
• Confirm decision-makers, appointment details, and accurate customer information so appointments are qualified and ready to run

Skills

Inside Sales

Appointment Setting

Call Center

Customer Service

Job description

Inside Sales Representative/Appointment Setter

Department: Call Center / Kickoff

Department: Call Center / Kickoff

Employment Type: Full-Time

Compensation Range: $20/hour + performance incentives

Location: In-Office

Do you love talking to people, winning, and seeing your effort turn into measurable results?

Do you want tyour pay to be paid based on your results?

Desire to work on a team whose Core Values are Faith, Family and Focus?

Tired of being asked to blur ethical lines?

Join a team named as a Best Place to Work in Dallas-Fort Worth in 2026!

Bring your energy, confidence, and persistence to a fast-paced team where performance matters and strong results are rewarded.

Role Overview (What You'll Do)

As an Appointment Setter, you'll connect with homeowners, qualify opportunities, and schedule appointments for our Sales Team. You'll help keep sales calendars full, recover openings when appointments cancel, and make sure each appointment is set up to give our Sales Team the best opportunity to succeed.

Key Responsibilities

• Connect with homeowners and confidently convert qualified opportunities into sales appointments
• Monitor sales calendars and work to keep available appointment capacity filled
• Quickly refill canceled or newly opened appointment slots through new leads, follow-up, reschedules, and short-notice opportunities
• Confirm decision-makers, appointment details, and accurate customer information so appointments are qualified and ready to run

Outcomes & Success Metrics

• 20+ issued appointments per week
• 0.5+ appointments per hour
• 90%+ sales calendar fill rate
• 80%+ of canceled or opened slots recovered
• 35%+ 2-Party (AIP) rate
• 80%+ sit rate
• 98%+ data accuracy

Personality Fit

The right person is confident, energetic, persuasive, and persistent. You enjoy connecting with people, aren't afraid to ask for the appointment, and can keep moving after hearing "no." You work with urgency, like having clear goals to chase, and take pride in creating quality opportunities—not just filling a calendar with appointments that won't hold.

You're a Great Fit If You...

• Love talking with people and turning conversations into opportunities
• Are confident, competitive, persistent, and comfortable asking for commitment
• Have experience in appointment setting, inside sales, call center, customer service, or another phone-based role
• Want clear goals, coaching, measurable results, and opportunities to earn more through performance

This Role Is NOT for You If You...

• Need constant direction to stay productive
• Get discouraged easily by rejection
• Are uncomfortable asking directly for an appointment
• Prefer a slow-paced environment with low performance expectations

What We Offer Beyond Benefits

• $20/hour base pay + performance incentives; Weekly Pay
• Clear performance expectations and measurable goals
• Training, coaching, ongoing development
• A growth path from Appointment Setter to Inside Sales Lead or Outside Sales Representative
• An opportunity to directly contribute to the growth and success of the Sales Team

Requirements

• 18 years or older
• 1 year of Inside Sales, Appointment Setting, or Sales and Customer Service Equivalent Experience
• A warm and inviting phone voice
• Must pass a background and drug test
• Must be comfortable following and adhering to scripts

Benefits

• Paid Vacation
• Paid Sick Leave
• Paid Maternity and Paternity Leave
• Paid Holidays
• Health Insurance (60% premium paid for the employee; 35% for dependents)
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance (50% premium paid for the employee)
• 401K Retirement Account with up to 2.4% Matching
• Award-Winning Culture - 2026 Best Places to Work Winners!
• Weekly Pay
• Incentive Pay - Earn What You're Worth!
• Monthly Company Lunches and Quarterly Team Building Events!