Inside Sales Pro: SAP, Quoting & Customer Success

CMC; Pell City (AL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Day 1 Benefits

PTO & Vacation

401(k) match

Lifestyle Benefit

Competitive compensation

Life & Disability Insurance

Employee Stock Purchase Plan

Training and Advancement

Job summary

CMC is seeking an inside sales professional in Pell City, AL to process orders, answer inquiries, and educate customers on product features. You will interact with customers by phone and email, ensuring accurate data, timely shipments, and high satisfaction while supporting the sales team.

Ideal candidates have 1–5 years in an office sales setting, some SAP exposure, and strong communication, negotiation, and time-management skills. Bachelor's degree preferred.

Qualifications

• 1‑5 years inside sales office experience.
• SAP experience is a plus.
• Effective listening and verbal/written communication skills.
• Strong negotiation and phone skills.
• Technical knowledge of company products.
• Solid problem solving and analytical abilities.
• Attention to detail and accuracy.
• Diplomatic when handling difficult customers.
• Good time management and reliability.
• Team player who can work independently.

Responsibilities

• Process all customer transactions accurately and timely (sales orders, inquiries, quotes, returns).
• Obtain accurate information on shipment dates and delivery expectations.
• Educate customers about product features and benefits.
• Follow up with customers to ensure satisfaction and resolve complaints.
• Respond to requests for product and company information.
• Communicate shifts in demand to the operations team.
• Maintain proficiency in company software, SAP, and Microsoft Office.
• Follow all company policies and procedures.
• Present a professional image to customers and stakeholders.
• Support outside sales efforts as needed.
• Perform other duties as assigned.

Skills

SAP

Customer service

Communication skills

Negotiation

Technical product knowledge

Time management

Team player

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Job description

CMC is seeking an inside sales professional in Pell City, AL to process orders, answer inquiries, and educate customers on product features. You will interact with customers by phone and email, ensuring accurate data, timely shipments, and high satisfaction while supporting the sales team.

Ideal candidates have 1–5 years in an office sales setting, some SAP exposure, and strong communication, negotiation, and time-management skills. Bachelor's degree preferred.