Inside Sales Rep

JMJ PHILLIP; Vanderbilt (AL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Collaborative team environment

Ongoing sales training

Job summary

JMJ PHILLIP is seeking an Inside Sales Rep to join a dynamic sales team in Birmingham. You will build customer relationships, identify new opportunities, and support revenue growth through collaboration with internal teams.

The role emphasizes CRM usage, product knowledge, and delivering excellent customer service while meeting sales goals in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Marketing, Sales, or related field preferred.
• Experience in inside sales, customer service, account management, or business development.
• Strong verbal and written communication skills.
• Proficiency with CRM systems and Microsoft Office.
• Ability to work independently while contributing to a team.

Responsibilities

• Build and maintain relationships with new and existing customers.
• Respond promptly to inquiries and provide product or service information.
• Ensure high customer satisfaction through timely follow-up and support.
• Identify and pursue new sales opportunities via outbound calls, emails, and follow-ups.
• Qualify prospective customers and generate new business opportunities.
• Prepare quotes, proposals, and sales orders; maintain CRM records.
• Collaborate with internal teams to support customer accounts.

Skills

Verbal communication

Written communication

CRM proficiency

Microsoft Office

Time management

Independent worker

Team collaboration

Problem solving

Customer relationship management

Education

Bachelor's degree in Business, Marketing, Sales, or related field

Tools

CRM software

Microsoft Office

Job description

We are seeking an Inside Sales Rep to join a dynamic sales team focused on building customer relationships, generating new business opportunities, and supporting revenue growth. This role is ideal for a motivated sales professional who thrives in a fast-paced environment and enjoys providing exceptional customer service while collaborating with internal teams to deliver effective solutions.

Position Responsibilities

Customer Relationship Management

• Build and maintain strong relationships with new and existing customers.
• Respond promptly to customer inquiries and provide product or service information.
• Ensure a high level of customer satisfaction through timely follow-up and support.

Sales Development

• Identify and pursue new sales opportunities through outbound calls, emails, and lead follow-up.
• Qualify prospective customers and generate new business opportunities.
• Meet or exceed established sales goals and performance metrics.

Account Management

• Prepare and process quotes, proposals, and sales orders.
• Maintain accurate customer records and sales activity within the CRM system.
• Coordinate with customers to ensure timely order processing and issue resolution.

Product Knowledge & Sales Support

• Develop a thorough understanding of company products and services.
• Recommend solutions based on customer needs and business requirements.
• Collaborate with outside sales, operations, and customer service teams to support customer accounts.

Reporting & Communication

• Maintain accurate sales reports, forecasts, and activity tracking.
• Monitor customer feedback and market trends to identify growth opportunities.
• Communicate effectively with internal teams to ensure seamless customer support.

Prerequisites

• Bachelor's degree in Business, Marketing, Sales, or a related field preferred.
• Previous experience in inside sales, customer service, account management, or business development.
• Strong verbal and written communication skills.
• Excellent organizational, time management, and multitasking abilities.
• Proficiency with CRM systems and Microsoft Office applications.
• Ability to work independently while contributing to a collaborative team environment.
• Strong problem-solving and customer relationship management skills.

Certifications (Preferred, but not Required)

• Certified Sales Professional (CSP).
• CRM platform certifications (Salesforce, HubSpot, or similar).
• Customer service or sales training certifications.

What the Role Offers

• Competitive salary ranging from $65,000 to $75,000 annually, based on experience and qualifications.
• Comprehensive benefits package.
• Opportunities for career advancement and professional development.
• Collaborative and team-oriented work environment.
• Ongoing sales training and skill development.
• Opportunity to contribute to a growing and customer-focused organization.

Why Birmingham?

Birmingham offers a strong and diverse business community with opportunities across manufacturing, distribution, healthcare, and industrial sectors. The area provides an excellent environment for sales professionals to build lasting customer relationships, expand their professional network, and grow their careers in a thriving regional market.