Inside Sales Pro: Construction & Manufacturing Support

CMC; Manassas (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Day 1 Benefits Coverage

Day 1 Paid-time Off

4.5% 401(k) match

Lifestyle Benefit $500

Bonuses

Life and Disability Insurance

Employee Stock Purchase Plan

Training and Advancement Opportunities

Job summary

CMC provides an excellent opportunity to learn the steel reinforcement and construction industries. As an Inside Sales Specialist, you’ll respond promptly to customer inquiries, prepare quotes, process orders, and collaborate with production, logistics, and credit teams to meet customer requirements.

The role requires 2+ years in inside sales or customer service, and strong communication skills with proficiency in CRM, Excel, and order entry software.

Qualifications

• 2+ years of inside sales, customer service, or order management experience (construction or manufacturing industry preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience with CRM systems, Microsoft Excel, Smartsheet, and order entry software.
• Ability to interpret technical information and convey it clearly to customers.
• Strong attention to detail, organizational skills, and follow-through.
• Team-oriented with the ability to collaborate effectively across departments.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and online platforms.
• Prepare and follow up on quotes, bids, and project submittals.
• Process sales orders accurately and ensure proper documentation.
• Collaborate with production, logistics, and credit teams to meet customer requirements.
• Provide technical support and product recommendations to customers.
• Maintain accurate records of customer interactions, orders, and opportunities in CRM.
• Proactively reach out to existing customers to promote products, services, and new offerings.
• Assist Outside Sales Representatives with account support, project tracking, and reporting.
• Resolve customer concerns quickly and professionally.
• Participate in sales meetings, training, and performance reviews.

Skills

Inside sales

Customer service

Communication

Multitasking

CRM

Microsoft Excel

Smartsheet

Order entry

Education

High school diploma or GED

Associate’s or bachelor’s degree in business/marketing (preferred)

Tools

CRM systems

Microsoft Excel

Smartsheet

Order entry software

Job description

CMC provides an excellent opportunity to learn the steel reinforcement and construction industries. As an Inside Sales Specialist, you’ll respond promptly to customer inquiries, prepare quotes, process orders, and collaborate with production, logistics, and credit teams to meet customer requirements.

The role requires 2+ years in inside sales or customer service, and strong communication skills with proficiency in CRM, Excel, and order entry software.