Inside Sales Pro: Plumbing Solutions

Marcone Supply; United States; On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription

401(k) with company contributions

Life insurance

Short/long-term disability

HSA/FSA options

Paid time off

Weekly pay

Employee discounts

Job summary

Marcone Plumbing is hiring an Inside Sales Representative to manage and develop relationships within an assigned customer base. You will respond to inquiries, process orders, and provide product guidance to meet customer needs, driving revenue and customer satisfaction.

The role emphasizes outbound calls, order processing for stocked and special orders, issue resolution, upselling, and accurate reporting. A High School Diploma and 2 years in a call center are required, with MS Office proficiency.

Qualifications

• High School Diploma or GED required.
• 2 years of call center experience in a related field.
• Proficiency with MS Office and ability to learn enterprise systems.
• Aptitude for numerical operations.

Responsibilities

• Make 15–30 outbound calls daily to assigned customers to develop new business.
• Process pricing, information, and product availability requests.
• Process product orders including stock and special orders.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Provide product and service information and promote upselling.
• Complete call logs and reports; research billing issues.
• Raise awareness of trends in customer calls with management.
• Coach customers on using computer systems to resolve problems.
• Maintain proficiency with company computer systems for data entry and office tasks.
• Perform other duties as assigned.

Skills

Call center experience

Customer service skills

Data entry

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook, SharePoint)

Enterprise systems (learn as needed)

Job description

Marcone Plumbing is hiring an Inside Sales Representative to manage and develop relationships within an assigned customer base. You will respond to inquiries, process orders, and provide product guidance to meet customer needs, driving revenue and customer satisfaction.

The role emphasizes outbound calls, order processing for stocked and special orders, issue resolution, upselling, and accurate reporting. A High School Diploma and 2 years in a call center are required, with MS Office proficiency.