Inside Sales - Timonium, Maryland

R.F. Fager Company; Timonium (MD); On-site; USD 42,000 - 55,000; Full time

Job summary

R.F. Fager Company, a leading plumbing and heating wholesaler in the Maryland area, seeks an Inside Sales Representative to deliver exceptional customer service and sales support to contractors, plumbers, and other clients.

You'll handle inbound inquiries, process orders using ERP or POS systems, provide product recommendations, and maintain strong relationships to help meet or exceed sales targets in a fast-paced wholesale environment.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1-3 years of inside sales experience, preferably in plumbing or building materials.
• Strong communication and customer service skills.
• Proficiency in Microsoft Office and sales/order entry software.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information, pricing, and availability for plumbing supplies.
• Process sales orders accurately using ERP or POS systems.
• Recommend appropriate products based on customer needs and project requirements.
• Collaborate with outside sales reps and warehouse staff to ensure timely delivery.
• Maintain up-to-date knowledge of plumbing products, industry trends, and inventory.
• Handle returns, exchanges, and resolve customer complaints professionally.
• Assist in restocking and organizing showroom or counter displays.
• Meet or exceed sales targets and contribute to team goals.

Skills

Communication

Customer service

Microsoft Office

Sales software

Multitasking

Education

High school diploma

College degree preferred

Tools

ERP systems

POS systems

Job description

Job Summary:

The leading Central PA & MD Plumbing & Heating Wholesaler is growing. The Inside Sales Representative is responsible for providing exceptional customer service and sales support to contractors, plumbers, and other clients. This role involves handling inbound inquiries, processing orders, offering product recommendations, and maintaining strong relationships with customers in the plumbing industry.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information, pricing, and availability for plumbing supplies.
• Process sales orders accurately and efficiently using ERP or POS systems.
• Recommend appropriate products based on customer needs and project requirements.
• Collaborate with outside sales reps and warehouse staff to ensure timely delivery.
• Maintain up-to-date knowledge of plumbing products, industry trends, and inventory.
• Handle returns, exchanges, and resolve customer complaints professionally.
• Assist in restocking and organizing showroom or counter displays.
• Meet or exceed sales targets and contribute to team goals.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• 1-3 years of experience in inside sales, preferably in plumbing or building materials.
• Strong communication and customer service skills.
• Familiarity with plumbing products and terminology is a plus.
• Proficiency in Microsoft Office and sales/order entry software.
• Ability to multitask and work in a fast-paced environment.

Work Environment:

• Office or counter sales setting within a wholesale plumbing supply company.
• May require occasional lifting of plumbing products or materials.