Inside Sales - Downingtown, Pennsylvania

R F Fager Supply; Downingtown (Chester County); On-site; USD 40,000 - 60,000; Full time

Job summary

R F Fager Supply in Downingtown seeks an Inside Sales Representative to provide exceptional support to contractors and plumbing clients. You will handle inquiries, process orders, and recommend products to maintain strong relationships in the plumbing industry.

Ideal candidates have 1-3 years of experience in inside sales, preferably in plumbing or building materials, alongside strong communication skills and the ability to multitask effectively.

Qualifications

• 1–3 years of experience in inside sales, preferably in plumbing or building materials.
• Ability to work in a fast-paced environment with strong multitasking skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Process sales orders accurately using ERP or POS systems.
• Recommend appropriate products based on customer needs.

Skills

Strong communication

Customer service skills

Multitasking ability

Familiarity with plumbing products

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Sales/order entry software

Job description

The Inside Sales Representative is responsible for providing exceptional customer service and sales support to contractors, plumbers, and other clients. This role involves handling inbound inquiries, processing orders, offering product recommendations, and maintaining strong relationships with customers in the plumbing industry.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person.
• Provide product information, pricing, and availability for plumbing supplies.
• Process sales orders accurately and efficiently using ERP or POS systems.
• Recommend appropriate products based on customer needs and project requirements.
• Collaborate with outside sales reps and warehouse staff to ensure timely delivery.
• Maintain up-to-date knowledge of plumbing products, industry trends, and inventory.
• Handle returns, exchanges, and resolve customer complaints professionally.
• Assist in restocking and organizing showroom or counter displays.
• Meet or exceed sales targets and contribute to team goals.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1–3 years of experience in inside sales, preferably in plumbing or building materials.
• Strong communication and customer service skills.
• Familiarity with plumbing products and terminology is a plus.
• Proficiency in Microsoft Office and sales/order entry software.
• Ability to multitask and work in a fast-paced environment.
• Office or counter sales setting within a wholesale plumbing supply company.
• May require occasional lifting of plumbing products or materials.