Inside Sales Representative

Munchsupply; Northern (KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with company contributions

Life insurance and disability coverage

Paid time off - vacation/holidays/pers

Job summary

mSupply is expanding its Inside Sales team and seeks an ISR to manage and grow relationships within an assigned customer base. You will respond to inquiries, process orders, resolve issues, and provide product guidance to meet customer needs.

The role involves outbound calls, upselling opportunities, and accurate data entry, with emphasis on delivering a high-quality customer experience.

Qualifications

• 2 years of call center experience in a related field.
• Proficiency with MS Office applications and basic computer systems.
• Aptitude for numerical operations and data entry tasks.

Responsibilities

• Respond to inbound inquiries and perform targeted outbound outreach.
• Process customer orders and provide product information.
• Resolve customer issues and upsell products and services.
• Maintain call logs and reports; track trends in customer calls.
• Coach customers on using computer systems to resolve problems.
• Coordinate with management on recurring customer trends.

Skills

Call center experience

MS Office proficiency

Data entry

Customer orientation

Education

High School Diploma or GED equivalent

Tools

MS Office (Word, Excel, PowerPoint, Outlook, SharePoint)

Job description

Do you love working with talented people? So do we!

Our team is growing and we’re looking for best-in-class talent. We value experienced, career-minded employees who focus on teamwork, professionalism and an unparalleled commitment to customer service. We offer full-time employees a competitive benefits package that includes health, dental and vision insurance, along with life and AD&D insurance, 401k plans, vacation time and more.

Browse positions available at mSupply and throughout our HVAC, plumbing and appliance parts business units nationwide. Use the filters to narrow by department, business unit or location.

Location: REMOTE

Job Id:4003-MARCONE PLUMBING

# of Openings:1

About Marcone Plumbing Marcone Plumbing is the ultimate destination for top-quality products and solutions, including products from its in-house manufacturers, Wolverine Brass and Speakman. Longtime distributor Plumbmaster has been the premier source of more than 20,000 top-quality plumbing repair and replacement parts since 1928. Marcone Plumbing serves all major professional market channels, including educational, healthcare, hospitality, correctional and government markets in the U.S. and Canada.

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Identifies, researches, and resolves customer issues using the computer system.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling products and services.
• Responsible for completing call logs and reports.
• Research billing issues.
• Raise awareness and communicate with management of trends in customer calls.
• Coaches’ customers how they can utilize computer systems to assist in resolving problems.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer:

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more

Equal Employment Opportunity & Pre-Employment Requirements

mSupply is an Equal Opportunity Employer. We make employment decisions without regard to sex, age, race, color, creed, religion, national origin, citizenship or immigration status, sexual orientation, gender identity or expression, disability, genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and to applicants with sincerely held religious beliefs, in accordance with applicable law. To request a reasonable accommodation, please contact [e-mail].

Final offers of employment may be contingent upon completion of job-related pre-employment checks and screenings permitted by law for the position. For roles that require operation of a company vehicle, a Motor Vehicle Record (MVR) check may also be conducted to determine insurability. This employer participates in E-Verify to confirm employment eligibility in the United States.

CORPORATE
One City Place, Suite 400
St Louis, MO 63141
[phone]