Inside Sales Pro — Metals, Relationship Builder

Banner Industries; Warsaw (IN); On-site; USD 33,000 - 39,000; Full time

Job summary

A. M. Castle & Co. is seeking an Inside Sales Representative to build and maintain relationships, service existing accounts, and drive revenue growth. You will respond to inquiries, quote prices, and manage orders while leveraging product knowledge and a customer-focused approach.

Join a legacy metals distributor offering strong benefits and a bonus program to recognize sales performance.

Qualifications

• One year of experience in sales support environment with customer relationship and maintenance responsibility.
• Knowledge of sales techniques and processes.
• Strong customer service orientation with ability to initiate and sustain productive business relationships with customers.
• Demonstrated sales and servicing skills with strong achievement orientation.
• Problem solving skills with ability to develop innovative solutions to customer problems.
• Demonstrated mathematical understanding and application.
• Experience with Microsoft Office.

Responsibilities

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
• Servicing, up-selling and cross selling to existing customers.
• Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
• Quoting prices and providing delivery commitments to obtain the customer order.
• Initiates telephone calls to customers and potential customers to progress opportunities and manage sales pipeline.
• Handles customer calls relating to complaints on orders and ensures resolution.
• Enters and modifies/cancels orders; interprets customer prints to quote/enter orders.
• Cultivates product and market knowledge and opportunities for value added selling.
• May arrange outside purchasing of materials to fill orders.

Skills

Sales techniques

Customer service

Problem solving

Microsoft Office

Sales experience

Education

High School Diploma or GED

Bachelor’s degree

Tools

Oracle sales order management system

Job description

A. M. Castle & Co. is seeking an Inside Sales Representative to build and maintain relationships, service existing accounts, and drive revenue growth. You will respond to inquiries, quote prices, and manage orders while leveraging product knowledge and a customer-focused approach.

Join a legacy metals distributor offering strong benefits and a bonus program to recognize sales performance.