Inside Sales Rep

A. M. Castle & Co.; Warsaw (IN); On-site; USD 33,000 - 39,000; Full time

Job summary

Banner Industries is seeking an Inside Sales Representative to establish, maintain, and expand customer relationships, driving revenue and preserving customer retention. The role involves servicing current accounts, up-selling, and managing inquiries to ensure orders are fulfilled promptly.

The position offers compensation of $24–$28 per hour plus bonus, with opportunities to contribute to a growing sales pipeline and gain product and market knowledge in a metals-related distribution environment.

Qualifications

• One year of experience in sales support with customer relationship responsibilities.
• Knowledge of sales techniques and processes.
• Strong customer service orientation with ability to initiate and sustain productive business relationships with customers.
• Demonstrated sales and servicing skills with strong achievement orientation.
• Problem solving skills with ability to develop innovative solutions to customer problems.
• Demonstrated mathematical understanding and application.
• Experience with Microsoft Office.

Responsibilities

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
• Responsible for servicing, up-selling and cross selling to existing customers.
• Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
• Quotes prices, determines material availability, and provides delivery commitments to obtain orders.
• Initiates calls to customers to progress opportunities and follows up on quotes, leads, and dormant accounts.
• Handles customer calls relating to complaints, investigates issues, and follows up to ensure resolution.
• Enters orders into the system and interprets customer prints to quote/enter orders.

Skills

Customer relationship management

Sales techniques

Customer service

Sales skills

Problem solving

Microsoft Office

Education

High School Diploma or GED

Bachelor's degree

Tools

Oracle sales order management system

Job description

Position at Banner Industries The Inside Sales Representative is responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.

Description

Position at Banner Industries The Inside Sales Representative is responsible for establishing, maintaining, and expanding customer relationships in order to achieve positive customer experiences, maximize revenue opportunities, and maximize customer retention.

Compensation Range: $24 - $28/hr + bonus

Primary Responsibilities/Accountabilities

Essential Primary Responsibilities:

• Achieves sales and opportunity pipeline metrics which support achievement of commercial sales profit / revenue goals.
• Responsible for servicing, up-selling and cross selling to existing customers.
• Responds to general line customer inquiries via phone, fax or email and provides efficient high level servicing to customer to maximize order and/or problem resolution.
• Examples include: determining material availability, conformance to customer requirements, quoting prices, and providing a reasonable delivery commitment designed to obtain the customer\'s order.
• Initiates telephone calls to customers and potential customers to ensure all opportunities are effectively progressed while appropriately managing and owning sales pipeline. Solicits and/or follows up on previously quoted business opportunities, qualified/marketing generated leads, referrals, and dormant accounts.
• Handles customer calls relating to complaints on orders by investigating the basis of complaint, referring problems to appropriate personnel, recommending action to rectify problems, and following up to ensure resolution.
• Enters orders into the system and modifies or cancels as required. Uses understanding of blueprint reading in order to interpret customer prints and quote/enter orders according to customer requirements. May act as a technical and market resource by counseling and advising customers.
• Cultivates a strong product and market knowledge, as well as knowledge of the customer\'s business and end use of material. Utilizes creative and innovative sales techniques to increase sales volume. Seeks opportunities for product conversions and opportunities for value added selling.
• May arrange for outside purchasing of materials and services to fill customer orders or items not in stock, or not normally stocked and/or used.

Physical Demands/Working Conditions

• General office environment, PC use
• Heavy telephone use

Minimum Qualifications

Required Experience: Type, Skills, and Years

• One year of experience in sales support environment with customer relationship and maintenance responsibility
• Knowledge of sales techniques and processes
• Strong customer service orientation with ability to initiate and sustain productive business relationships with customers
• Demonstrated sales and servicing skills with strong achievement orientation
• Problem solving skills with ability to develop innovative solutions to customer problems
• Demonstrated mathematical understanding and application
• Experience with Microsoft Office

Required Education

• High School Diploma or GED

Preferred Qualifications

• Bachelor’s degree
• Inside sales experience within a metals service center
• Experience with Oracle sales order management system
• Understanding of distribution or manufacturing industry
• Solid business acumen with experience in a manufacturing or distribution environment
• Demonstrated knowledge of raw materials and/or exposure to the metals industry

We are an Equal Opportunity Employer

Please view Equal Employment Opportunity Posters provided by OFCCP

Company Overview: Founded in 1890, A. M. Castle & Co. is a global distributor of specialty metal and plastic products and supply chain services, principally serving the producer durable equipment, oil and gas, commercial aircraft, heavy equipment, industrial goods, construction equipment, retail, marine and automotive sectors of the global economy. Its customer base includes many Fortune 500 companies as well as thousands of medium and smaller-sized firms spread across a variety of industries. Within its metals business, it specializes in the distribution of alloy and stainless steels; nickel alloys; aluminum and carbon. Together, Castle operates service centers located throughout North America, Europe and Asia.