Inside Sales Pro - CRM, Proposals & Generator Solutions

Generac; Irwin (Westmoreland County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

PTO

Sick Time

401(k) Employer Matching

Job summary

Generac’s dealer channel partner is seeking an energetic Inside Sales Administrator to support the sales team and manage customer inquiries. You will conduct virtual consultations, prepare proposals, and maintain accurate records in the CRM while coordinating with Customer Service for paperwork and authorizations.

The role emphasizes follow-up, relationship building, and timely responses via phone, email, and text, ensuring high-quality customer experiences and efficient sales processes.

Qualifications

• Previous experience in inside sales, customer service, sales support, or office administration.
• Demonstrated ability to follow up on leads, build customer relationships, and successfully close sales.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Confidence conducting virtual consultations and communicating with customers by phone and email.
• Proficiency with CRM software and business applications, including the ability to manage leads, maintain prospective customer records, track opportunities, and generate or update sales documentation.
• Ability to understand standby generators, installation services, and preventative maintenance offerings.
• This job is with an independent Generac channel partner and not for employment with Generac Power Systems, Inc.

Responsibilities

• Provide administrative and sales support to the sales team throughout the sales process (e.g., assist in prospecting, preparing estimates/proposals/quotes and preparing needed sales-related documents).
• Conduct virtual consultations to understand customer needs, explain available generator solutions, and identify appropriate products and services.
• Respond promptly and professionally to incoming sales inquiries and customer requests via texts, phone, email, and other channels.
• Follow up consistently with prospective customers regarding inquiries, estimates, proposals, and pending purchase decisions.
• Manage the end-to-end lead prospective client lifecycle in the CRM, including data entry, tracking opportunities, and maintaining accurate customer records, handing off to Customer Service when sold so Customer Service can process sales paperwork, contracts and customer authorizations.
• Maintain organized physical and digital sales files and ensure customer information is accurate and up to date.
• Identify opportunities to improve customer satisfaction and support the growth of the business.
• Perform other administrative and sales support duties as needed.

Skills

Inside sales

Customer service

Sales support

Office administration

Communication

Organization

Lead follow-up

Virtual consultations

Tools

CRM software

Job description

Generac’s dealer channel partner is seeking an energetic Inside Sales Administrator to support the sales team and manage customer inquiries. You will conduct virtual consultations, prepare proposals, and maintain accurate records in the CRM while coordinating with Customer Service for paperwork and authorizations.

The role emphasizes follow-up, relationship building, and timely responses via phone, email, and text, ensuring high-quality customer experiences and efficient sales processes.