Inside Sales Pro: Convert Calls to Appointments (In-Office)

Socket.dev; King of Prussia (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Shift differential

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Career growth

Job summary

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can connect with homeowners, uncover needs, and turn conversations into booked appointments for HVAC, plumbing, or electrical services.

This full-time, in-office role rewards performance with incentives, requires a strong phone presence, and involves handling inbound calls, proactive outreach, and collaboration with Dispatch and field teams to optimize

Qualifications

• Customer service or inside sales experience required.
• Strong phone presence and rapport-building skills.
• Comfortable with performance-based incentives.

Responsibilities

• Answer inbound customer calls and convert opportunities into booked service appointments.
• Build rapport quickly, ask the right questions, and identify how Sila can help the customer.
• Make proactive outbound calls to existing and prospective customers.
• Follow up on opportunities, estimates, and maintenance needs.
• Educate customers on services, options, and promotions.
• Partner with Dispatch, Operations, and field teams to ensure a smooth customer experience.
• Meet and exceed individual and team performance goals.

Skills

Customer service

Inside sales

Call center

Appointment setting

Performance incentives

Tools

ServiceTitan

Job description

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can connect with homeowners, uncover needs, and turn conversations into booked appointments for HVAC, plumbing, or electrical services.

This full-time, in-office role rewards performance with incentives, requires a strong phone presence, and involves handling inbound calls, proactive outreach, and collaboration with Dispatch and field teams to optimize