Inside Sales & Customer Care Rep – Performance Bonuses

Sila

King of Prussia (PA)

On-site

USD 25,000 - 41,000

Full time

12 days ago
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Competitive hourly pay
Performance-based incentives
Shift differential
Medical benefits
Dental benefits
Vision benefits
401(k) with company match
Paid time off
Training & career advancement

Job summary

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can turn conversations into booked appointments. This in-office role requires building rapport, qualifying needs, and driving opportunities with performance-based incentives.

You'll handle inbound calls, perform outbound follow-ups, educate customers on services, and collaborate with dispatch and operations to ensure a smooth customer experience.

Qualifications

  • Customer service or inside sales experience.
  • Ability to meet performance goals and be incentive-driven.
  • Strong phone presence and objections handling.
  • Experience with inbound and outbound calls.

Responsibilities

  • Answer inbound customer calls and convert opportunities into booked service appointments.
  • Build rapport quickly, ask the right questions, and identify how Sila can best help the customer.
  • Make proactive outbound calls to existing and prospective customers.
  • Follow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries.
  • Help fill available appointment capacity and maximize booking opportunities.
  • Educate customers on relevant services, maintenance options, promotions, and solutions.
  • Overcome customer objections and confidently ask for the appointment.
  • Follow up with customers who previously expressed interest but have not yet scheduled service.
  • Accurately enter customer information, call notes, and appointment details into ServiceTitan.
  • Partner with Dispatch, Operations, and field teams to create a smooth customer experience.
  • Meet and exceed individual and team performance goals.
  • Track your results and take ownership of improving your performance.

Skills

Customer service
Inside sales
Call center
Appointment setting
Goal oriented
Performance incentives
Phone presence
Inbound outbound calling
Self-motivated

Tools

ServiceTitan

Job description

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can turn conversations into booked appointments. This in-office role requires building rapport, qualifying needs, and driving opportunities with performance-based incentives.

You'll handle inbound calls, perform outbound follow-ups, educate customers on services, and collaborate with dispatch and operations to ensure a smooth customer experience.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Inside Sales Pro: Convert Calls to Appointments (In-Office)
Inside Sales Pro: Convert Calls to Appointments (In-Office)

Socket.dev • King of Prussia (PA)

On-site
USD 25,000 - 33,000
Competitive pay
Incentives
Shift differential
+6
Customer Service Representative – Inside Sales
Customer Service Representative – Inside Sales

Sila • King of Prussia (PA)

On-site
USD 25,000 - 41,000
Competitive hourly pay
Performance-based incentives
Shift differential
+6
Customer Service Representative – Inside Sales
Customer Service Representative – Inside Sales

Socket.dev • King of Prussia (PA)

On-site
USD 25,000 - 33,000
Competitive pay
Incentives
Shift differential
+6
Field Sales Pro: Growth & Lead‑Driven Home Services
Field Sales Pro: Growth & Lead‑Driven Home Services

Sila Services • King of Prussia (PA)

On-site
USD 70,000 - 90,000
Warm leads
401(k) with Company Match
Medical, Dental, Vision Insurance
+11
HVAC Inside Sales Specialist — Lead Nurture & Close
HVAC Inside Sales Specialist — Lead Nurture & Close

HELP Plumbing, Heating and Air Conditioning • Mason (OH)

On-site
USD 80,000 - 150,000
Health insurance
Retirement plans
Paid time off
+2
Outside Sales Representative
Outside Sales Representative

Sila Services • King of Prussia (PA)

On-site
USD 70,000 - 90,000
Warm leads
401(k) with Company Match
Medical, Dental, Vision Insurance
+11
Inside Sales Specialist — Plumbing & HVAC Solutions
Inside Sales Specialist — Plumbing & HVAC Solutions

Apr Supply • Philadelphia

Hybrid
USD 42,000 - 66,000
Health insurance
Vacation and sick days
401K plan
Inside Sales Pro - Home Services (Plumbing/AC/Electrical)
Inside Sales Pro - Home Services (Plumbing/AC/Electrical)

Wrench Group • Mesquite (TX)

On-site
USD 35,000 - 75,000
Market Value Compensation
Annualized Bonus Plan
Robust PTO Plan
+4
HVAC Inside Sales Specialist — Lead & Scheduling Expert
HVAC Inside Sales Specialist — Lead & Scheduling Expert

HELP Plumbing, Heating and Air Conditioning • Sharonville (OH)

On-site
USD 80,000 - 150,000
Competitive Pay
Growth Opportunities
Comprehensive Benefits
Home Solutions Closer — Inside Sales Pro
Home Solutions Closer — Inside Sales Pro

Handyside • Pennsylvania

On-site
USD 42,000 - 66,000
Weekly pay
Health insurance
Dental & Vision
+3