Inside Sales & Customer Care Rep – Performance Bonuses

Sila; King of Prussia (PA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based incentives

Shift differential

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Paid time off

Training & career advancement

Job summary

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can turn conversations into booked appointments. This in-office role requires building rapport, qualifying needs, and driving opportunities with performance-based incentives.

You'll handle inbound calls, perform outbound follow-ups, educate customers on services, and collaborate with dispatch and operations to ensure a smooth customer experience.

Qualifications

• Customer service or inside sales experience.
• Ability to meet performance goals and be incentive-driven.
• Strong phone presence and objections handling.
• Experience with inbound and outbound calls.

Responsibilities

• Answer inbound customer calls and convert opportunities into booked service appointments.
• Build rapport quickly, ask the right questions, and identify how Sila can best help the customer.
• Make proactive outbound calls to existing and prospective customers.
• Follow up on open opportunities, unsold estimates, maintenance needs, and other customer inquiries.
• Help fill available appointment capacity and maximize booking opportunities.
• Educate customers on relevant services, maintenance options, promotions, and solutions.
• Overcome customer objections and confidently ask for the appointment.
• Follow up with customers who previously expressed interest but have not yet scheduled service.
• Accurately enter customer information, call notes, and appointment details into ServiceTitan.
• Partner with Dispatch, Operations, and field teams to create a smooth customer experience.
• Meet and exceed individual and team performance goals.
• Track your results and take ownership of improving your performance.

Skills

Customer service

Inside sales

Call center

Appointment setting

Goal oriented

Performance incentives

Phone presence

Inbound outbound calling

Self-motivated

Tools

ServiceTitan

Job description

Sila Heating, Air Conditioning, Plumbing & Electrical in King of Prussia, PA is seeking a Customer Service Representative / Inside Sales who can turn conversations into booked appointments. This in-office role requires building rapport, qualifying needs, and driving opportunities with performance-based incentives.

You'll handle inbound calls, perform outbound follow-ups, educate customers on services, and collaborate with dispatch and operations to ensure a smooth customer experience.