Inside Sales Representative

Commercial Metals Company; Manassas (VA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Day 1 Benefits Coverage

Day 1 Paid-time Off

401(k) company match

Competitive compensation and bonuses

Life and disability insurance

Employee stock purchase plan

Training and advancement opportunities

Job summary

Commercial Metals Company is seeking an Inside Sales Specialist to respond to customer inquiries, prepare quotes, and process orders. You will collaborate with production, logistics, and credit teams to ensure customer satisfaction and timely delivery.

The role requires 2+ years in inside sales or order management, strong communication, and proficiency with CRM systems and Excel. A fast-paced, team-oriented environment offers opportunities for growth and training.

Qualifications

• 2+ years of inside sales, customer service, or order management experience (construction or manufacturing industry preferred).
• Strong verbal and written communication with a customer-service mindset.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience with CRM systems, Microsoft Excel, Smartsheet, and order entry software.
• Ability to interpret technical information and convey it clearly to customers.
• Strong attention to detail, organizational skills, and follow-through.
• Team-oriented with cross-department collaboration.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and online platforms.
• Prepare and follow up on quotes, bids, and project submittals.
• Process sales orders accurately and ensure proper documentation.
• Collaborate with production, logistics, and credit teams to meet customer requirements.
• Provide technical support and product recommendations to customers.
• Maintain accurate records of customer interactions, orders, and opportunities in CRM.
• Proactively reach out to existing customers to promote products, services, and new offerings.
• Assist Outside Sales Representatives with account support, project tracking, and reporting.
• Resolve customer concerns quickly and professionally.
• Participate in sales meetings, training, and performance reviews.

Skills

Customer service

Communication

Multi-tasking

Team collaboration

Education

High school diploma or GED

Associate or bachelor’s degree in business/marketing (preferred)

Tools

CRM systems

Microsoft Excel

Smartsheet

Order entry software

Job description

There’s more to CMC than our products and the buildings, structures, and roads they go into. At CMC, it’s the people inside our recycling centers, fabrication plants, manufacturing facilities, steel mills and offices that make us who we are as a company. Our success comes from finding, retaining, and supporting the highest quality talent by offering:

• Day 1 Benefits Coverage with low cost Medical, Vision, Dental
• Day 1 Paid-time Off and Vacation
• 4.5% Company Match 401(k) plan
• Competitive Compensation and Bonuses
• Company-paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Training and Advancement Opportunities

Why This Job

CMC provides an excellent opportunity to learn the steel, construction reinforcement and ground stabilization industries and to grow in your career. Whether you will spend your day brainstorming in an office cubicle, operating a crane, running manufacturing equipment or troubleshooting technical obstacles, at CMC, you’ll get the training and support from your team that you need to excel in your role and reach your full potential.

What You'll Do

• Respond promptly to customer inquiries via phone, email, and online platforms.
• Prepare and follow up on quotes, bids, and project submittals.
• Process sales orders accurately and ensure proper documentation.
• Collaborate with production, logistics, and credit teams to meet customer requirements.
• Provide technical support and product recommendations to customers.
• Maintain accurate records of customer interactions, orders, and opportunities in CRM.
• Proactively reach out to existing customers to promote products, services, and new offerings.
• Assist Outside Sales Representatives with account support, project tracking, and reporting.
• Resolve customer concerns quickly and professionally.
• Participate in sales meetings, training, and performance reviews.

What You'll Need

• 2+ years of inside sales, customer service, or order management experience (construction or manufacturing industry preferred).
• Strong verbal and written communication skills with a customer-service mindset.
• Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Experience with CRM systems, Microsoft Excel, Smartsheet, and order entry software.
• Ability to interpret technical information and convey it clearly to customers.
• Strong attention to detail, organizational skills, and follow-through.
• Team-oriented with the ability to collaborate effectively across departments.

Your Education

• High school diploma or GED required; associate’s or bachelor’s degree in business, marketing, or related field preferred

We are CMC, a Fortune 500® company at the leading edge of our industry. Our construction reinforcement and steel products have supported construction projects and structures around the world. The secret to our success? We’ve built our legacy by assembling a team of innovators and doers to tackle some of the most challenging construction reinforcement problems facing our world for more than 100 years — and we’re just getting started.

CMC is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, physical or mental disability, national origin, citizenship, military or veteran status, sexual orientation, gender identity and/or expression, genetic information, or other status protected by federal, state or local law.

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