Inside Sales Representative

MidCape Home Centers; Dennis (MA); On-site; USD 34,000 - 39,000; Full time

Job summary

MidCape Home Centers in Dennis, MA is seeking an Inside Sales Representative to support new and existing customer sales and provide product support to outside sales reps. You will prepare quotes, share product dimensions, and respond to inquiries by phone or in person.

You will enter orders, process returns, coordinate deliveries, and help manage stock and pricing. The role emphasizes developing customer relationships, solving issues, and ensuring timely service across six Massachusetts

Qualifications

• High school diploma or GED required.
• 1–3 years in building materials or inside sales preferred.
• Ability to operate computer, calculator, and cash register.
• Excellent interpersonal and written/oral communication skills.
• Knowledge of building supplies and construction industry.

Responsibilities

• Respond to customer inquiries regarding product selection, orders, pricing, quotes, deliveries and installations.
• Initiate calls to generate sales.
• Enter orders, returns, credits, and service requests; file paperwork accordingly.
• Coordinate purchase and delivery of special products and obtain pricing/specifications.
• Manage project schedules with outside sales, jobsites and assigned customers.
• Maintain stock levels on the sales floor and in the stockroom.
• Resolve back orders and billing issues as needed.
• Handle special orders and pricing; assist with price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Skills

Customer service

Sales support

Pricing/quoting

Inventory control

Product knowledge

Communication skills

Education

High School Diploma or GED

Tools

Calculator

Cash register

Computer

Job description

$25.0 - $28.0/hourly Posted 5 days ago Full Time Less than 10 applies

MidCape Home Centers

Mid-Cape Home Centers traces its roots back to 1895, and today supplies professional builders, remodelers and homeowners in Massachusetts' South Shore, Cape Cod and the Islands with lumber and specialty building materials from its six locations in the southern coastal region of Massachusetts.

A Brief Overview

The Inside Sales Representative assists with new and existing customer sales and provides product support to outside sales representatives. This position provides quotes and product dimension information, both in person and over the phone.

Pay Range

$25.00 - $28.00/hour

What you will do

• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Initiate telephone calls to customers to generate sales.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
• Maintains stock levels on the sales floor and in the stockroom.
• Researches credits, returns, and late payments as needed.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Handle special orders and advanced pricing; assist with pricing and special price lists.
• Develop and grow professional relationships with customers.
• Resolve jobsite issues and customer problems.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to Company's commitment to workplace safety.
• Participate in and complete assigned trainings.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 1-3 years of experience in building material industry with basic knowledge of product and application required.
• 1-3 years of inside sales experience preferred.

Skills and Abilities

• Ability to operate computer, calculator and cash register.
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Must be able to walk throughout yards, plants and offices.

Mid-Cape , a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.

$25.0 - $28.0/hourly Posted 5 days ago Full Time Less than 10 applies