Inside Sales Pro: Build Relationships and Drive Growth

Midwest Fastener Corporation; Kalamazoo (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

Midwest Fastener Corporation is seeking an Inside Sales Specialist to grow our business from Kalamazoo, MI. This hands-on role collaborates with the outside sales team to develop opportunities, engage with customers, and turn conversations into sales.

The ideal candidate is personable, organized, and eager to learn our products while maintaining a strong focus on results. This full-time, on-site position may involve travel for customer visits and trade shows.

Qualifications

• 2+ years in inside sales, sales support, customer service, or related role preferred.
• Experience with CRM/ERP systems is helpful but training is available.
• Strong written and verbal communication skills.

Responsibilities

• Build relationships with customers and prospects via phone, email, and other channels; move leads, quotes, and opportunities forward.
• Prepare accurate customer quotes (pricing, specs, availability, lead times) and manage them in CRM/ERP.
• Partner with outside sales reps to identify opportunities and develop new business.
• Coordinate with internal teams to resolve customer questions and issues.
• Support sales campaigns, promotions, and trade shows.
• Use tools to stay organized, work efficiently, and improve processes.

Skills

Customer relationship management

Phone and email communication

Organizational skills

Persistence

Attention to detail

Sales result orientation

Education

Business/Marketing degree (or related)

Tools

CRM

ERP

Job description

Midwest Fastener Corporation is seeking an Inside Sales Specialist to grow our business from Kalamazoo, MI. This hands-on role collaborates with the outside sales team to develop opportunities, engage with customers, and turn conversations into sales.

The ideal candidate is personable, organized, and eager to learn our products while maintaining a strong focus on results. This full-time, on-site position may involve travel for customer visits and trade shows.