Inside Sales Parts Counter

Hunton Group, Inc.; Houston (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Hunton Group, Inc. in Houston seeks a bilingual HVAC Counter Sales Representative to be the first contact for customers seeking parts, supplies, and technical guidance.

You will handle sales over the phone and at the counter with commercial owners, residential contractors, and end users, provide technical support, process orders, returns, and warranty claims, and help maintain inventory for a seamless customer experience. This role offers growth within a respected HVAC leader.

Qualifications

• Bilingual English/Spanish required or strong proficiency.
• Experience in HVAC or technical knowledge preferred.
• 3–5 years of customer service or sales experience preferred.
• High school diploma or GED required; additional technical training preferred.

Responsibilities

• Provide excellent customer service by assessing customer needs and recommending HVAC parts and supplies.
• Conduct sales transactions over the phone and at the counter for commercial and residential customers.
• Assist customers with orders, returns, and warranty claims.
• Manage sales leads and quote projects, promoting product solutions.
• Coordinate promotions and maintain knowledge of product lines to support inquiries.
• Receive, stock, and process incoming shipments of HVAC parts and supplies.
• Track inventory records and assist with stock levels.
• Collaborate with team for a seamless customer experience.
• Overtime and weekends as required.

Skills

Bilingual English/Spanish

Customer service

Communication

Education

High school diploma or GED

One-year certificate from college or technical school

Tools

Microsoft Word

Excel

Job description

Hunton Distribution, a division of the Hunton Group, has an exciting opportunity for a motivated and customer-focused individual to join our team as an HVAC Counter Sales Representative . In this role, you will be the first point of contact for customers seeking HVAC parts, supplies, and technical guidance. We are looking for a bilingual candidate with strong proficiency in both English and Spanish who thrives in a fast-paced, service-oriented environment.

Join an industry leader consistently recognized as a Top Workplace both locally and nationally!

What Youll Do

• Provide excellent customer service by assessing customer needs and recommending appropriate HVAC parts, equipment, and filtration solutions.
• Conduct sales transactions over the phone and at the counter with commercial HVAC owners, residential contractors, and self‑servicing end users.
• Assist customers with order placement, technical support, product returns, and warranty claims.
• Manage sales leads and opportunities by accurately quoting projects and promoting applicable product solutions.
• Coordinate product promotions and maintain knowledge of the Trane product line to effectively support customer inquiries.
• Receive, stock, and process incoming shipments of HVAC parts and supplies.
• Track and update inventory records and assist with maintaining adequate stock levels.
• Work collaboratively with team members to ensure a seamless and responsive customer experience.
• Flexibility to work overtime and weekends as required.

What Youll Bring

• Proficiency in Microsoft Word and Excel.
• Excellent communication and interpersonal skills in both English and Spanish.
• Strong organizational skills and attention to detail.
• HVAC industry experience or technical knowledge preferred.
• A customer-first attitude and a willingness to learn and grow with the team.

Physical Requirements

• Must be able to lift and carry up to 50 pounds regularly.
• Ability to stand, walk, reach, and handle materials for extended periods.
• Comfortable working at heights and using ladders or lifts up to 30 feet.
• Must be able to safely operate warehouse equipment (e.g., pallet jacks, dollies).
• Visual acuity to identify parts and read technical documents.
• Manual dexterity for operating a computer, phone, and other tools.

Education & Experience

• High school diploma or GED required.
• One-year certificate from a college or technical school preferred.
• 3–5 years of customer service, sales, or HVAC-related experience preferred