Inside Sales (Order management)

QUICK USA; Sunnyvale (CA); Hybrid; USD 65,000 - 70,000; Full time

Job summary

QUICK USA in Sunnyvale, CA seeks an Inside Sales Representative (non-exempt) with 2+ years of inside sales experience and bilingual Japanese/English. You will handle sales orders, POs, and customer inquiries, coordinating with inventory and sales teams to ensure accuracy and timely processing.

Work hours are 9:00 am to 6:00 pm, Monday–Friday. The role is in-office with remote work up to 2 days per week based on proficiency. Salary ranges from $65–70K annually, with SAP experience preferred.

Qualifications

• 2+ years of inside sales experience
• Japanese/English bilingual required
• Bachelor’s degree or equivalent experience

Responsibilities

• Process sales orders and purchase orders via EDI, web portal, and email
• Provide sales support including item/price registration and quotations
• Coordinate inventory and PO processing with sales and inventory teams
• Communicate with customers by phone, email or in person to confirm orders and resolve issues
• Maintain internal sales documents and stay updated on product knowledge and policies

Skills

Bilingual (Japanese/English)

SAP

Inside sales

Education

Bachelor’s degree

Tools

SAP

Job description

Position

Inside Sales (Order management) Non-exempt

Summary

An electrical equipment supplier in Sunnyvale is seeking an Inside Sales Representative.

We are looking for a candidate with 2+ years of inside sales experience.

A Japanese/English bilingual is required.

Essential Duties

1) Sales order and Purchase Orders

• Prepares necessary documents when orders are received; enters and processes all incoming order via EDI, web portal, and email.
• Understands all account/customer specific requirement (shipping, barcode, labeling, etc.), and ensures items are recorded and properly defined on each sales order.
• Issues Sales Order and Invoice based on Spot order and Consignment Usage Report.
• Inventory level management with sales representative and inventory purchase order processing
• Communicates with customers via phone, email or in person; checks accuracy and product availability before processing purchase orders, confirmations, invoices, order cancellations, changes in product or obtains details of complaints.
• Provides sales support such as item/price registration, sample request, and quotation preparation.
• Works with sales representatives and the management team to stay up-to-date on product knowledge and be informed of any changes in product and company policies.
• Creates and maintains internal sales operational manual and its related documents as needed.
• Performs other duties as required to support the sales department and other departments, as needed.

2)Customer Supports

• Investigates trends in order placement or vendor managed inventory consumption based on operating conditions and production plans.
• Informs factories regarding customers’ inventory status in order to shorten the shipping time when orders are received.
• Identifies and make effort to address customer concerns via phone and/or email.

3) Inventory Control

• Manages inventory and physical inventory counts of assigned customers.

Working Hours, Working style

9:00 am to 6:00 pm

Monday - Friday

Working Location

Sunnyvale, CA

In-office (as a general rule)

Remote Work: Up to 2 days/week negotiable based on proficiency level

Salary, Benefit

$65-70K

Qualifications

EDUCATIONAL:

Bachelor’s degree from four-year college or university; or equivalent combination of education and experience.

WORK EXPERIENCE:

At least two (2) years of professional work experience required.

Two (2) years of inside sales experience and experience using SAP are preferred.