Inside Sales Representative

JobStack, Inc.; Pleasanton (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Retirement offerings

Job summary

SmartRecruiters, Inc. is seeking an Inside Sales Associate I for their Santa Fe Springs team. This fast-paced role involves processing orders and quotations, coordinating customer service activities, and upselling products and services.

You will communicate pricing, availability, and delivery updates while maintaining strong relationships with customers and manufacturers. The position offers competitive compensation and a benefits package, with opportunities for long-term career growth within a

Qualifications

• Excellent customer service skills and ability to handle high-volume interactions.
• Ability to work independently and as part of a team in a fast-paced environment.
• Understanding of customer service principles and practices, preferably in an office setting.
• Experience using Microsoft Outlook, Word, and Excel.

Responsibilities

• Process quotes and orders via fax, email, or phone.
• Coordinate and execute customer service tasks for the manufacturers represented.
• Educate clients, upsell products/services, and manage cancellations or changes.

Skills

Excellent Customer Service

Independent & Teamwork

Customer service principles

Microsoft Outlook/Word/Excel

Tools

Outlook

Word

Excel

Job description

• Compensation: USD 75,000 - USD 90,000 - hourly

Company Description

Our client is a well-established and rapidly growing manufacturer’s rep firm that has been a major player in the electrical market for decades.

They represent a strong lineup of leading manufacturers across lighting, electrical, and industrial products and have built a great reputation with distributors and contractors throughout the region. The company has continued to grow and expand, but still has the feel of a close-knit team where people are valued and have an opportunity to build a long-term career.

They’re looking to add an Inside Sales Representative to their Santa Fe Springs team. This is a fast-paced, high-volume environment where you’ll work closely with customers, manufacturers, and the outside sales team—handling quotes, orders, pricing, availability, delivery updates, and everything in between.

Electrical industry experience is a plus, but not required. They’re really looking for someone who is sharp, organized, customer-focused, and thrives in an environment with a lot of moving pieces.

Why take a look? Strong company, great reputation, competitive compensation + benefits, long-term stability, and plenty of opportunity to grow with the team.

Job Description

An Inside Sales Associate I processes orders and quotations via fax, email or telephone
handling the overall coordination and execution of customer service for the manufacturer’s we
represent. Other tasks of the inside sales team include educating clients and up selling products and
services, and handling cancellation or changes while informing the personnel or departments
involved.

Qualifications

• Excellent Customer Service
• Answer incoming calls with proper phone etiquette
• Promptly respond to all emails, voicemails and phone calls
• Promptly and accurately process customers’ orders, quotes or returns
• Provide follow up on quotes and orders throughout sales process
• Obtain and communicate accurate information
• Provide pricing, availability and delivery information
• Set up new customer accounts
• Handle and resolve customer complaints while escalating to appropriate managers when
  necessary

KNOWLEDGE / SKILLS

• Basic understanding of product lines represented
• Knowledge of customer service principles and practices preferably with experience in an
• office environment
• Ability to work both independently and in a teamwork environment
• Experience using Microsoft Outlook, Word, & Excel

Additional Information

• Competitive compensation, benefits package, retirement offerings, and additional employee programs.