Inside Sales & Order Coordination Specialist

Winpak Ltd.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Disability coverage

Life insurance

AD&D insurance

Tuition assistance

Retirement savings plans

Employee assistance program

Job summary

Winpak Films in Senoia, GA is seeking a Sales Coordinator to join the Customer Service team. The role acts as frontline contact for customers, processing orders, coordinating with production, shipping, and finance, and ensuring timely communication and accurate data entry.

Responsibilities include verifying PO requirements, calculating order specifics, entering orders within 24 hours, handling pricing escalations, and supporting inside sales activities while maintaining up-to-date stock and

Qualifications

• 3+ years of sales and/or customer service experience.
• Proficient in Microsoft Office.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with sales order processing and order coordination.
• Data entry experience.

Responsibilities

• Verify customer PO requirements and notify if issues arise.
• Calculate order specifics including roll OD, footage, weight, units per box/roll, and weight per thousand units.
• Enter customer orders within 24 hours and update product specs accordingly.
• Escalate pricing discrepancies to leadership for approval.
• Coordinate between Production, Sales, Shipping, Credit, Purchasing, and Accounting.
• Log orders, manage open order reports, and adjust delivery dates as needed.
• Process customer complaints and returns per policy.
• Support inside sales by pursuing new orders and handling excess inventory.
• Answer inquiries promptly and communicate credit holds timely.
• Maintain stock reports and distribute reports to Sales and customers.

Skills

Sales experience

Customer service

Multitasking

Communication skills

Education

Post secondary education in Business Administration or related field

Bachelor's degree preferred

Tools

Microsoft Office Suite

ERP systems knowledge

Job description

Winpak Films in Senoia, GA is seeking a Sales Coordinator to join the Customer Service team. The role acts as frontline contact for customers, processing orders, coordinating with production, shipping, and finance, and ensuring timely communication and accurate data entry.

Responsibilities include verifying PO requirements, calculating order specifics, entering orders within 24 hours, handling pricing escalations, and supporting inside sales activities while maintaining up-to-date stock and