Sales Coordinator

Winpak Ltd.; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Disability coverage

Life insurance

AD&D insurance

Tuition assistance

Retirement savings plans

Employee assistance program

Job summary

Winpak Films in Senoia, GA is seeking a Sales Coordinator to join the Customer Service team. The role acts as frontline contact for customers, processing orders, coordinating with production, shipping, and finance, and ensuring timely communication and accurate data entry.

Responsibilities include verifying PO requirements, calculating order specifics, entering orders within 24 hours, handling pricing escalations, and supporting inside sales activities while maintaining up-to-date stock and

Qualifications

• 3+ years of sales and/or customer service experience.
• Proficient in Microsoft Office.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with sales order processing and order coordination.
• Data entry experience.

Responsibilities

• Verify customer PO requirements and notify if issues arise.
• Calculate order specifics including roll OD, footage, weight, units per box/roll, and weight per thousand units.
• Enter customer orders within 24 hours and update product specs accordingly.
• Escalate pricing discrepancies to leadership for approval.
• Coordinate between Production, Sales, Shipping, Credit, Purchasing, and Accounting.
• Log orders, manage open order reports, and adjust delivery dates as needed.
• Process customer complaints and returns per policy.
• Support inside sales by pursuing new orders and handling excess inventory.
• Answer inquiries promptly and communicate credit holds timely.
• Maintain stock reports and distribute reports to Sales and customers.

Skills

Sales experience

Customer service

Multitasking

Communication skills

Education

Post secondary education in Business Administration or related field

Bachelor's degree preferred

Tools

Microsoft Office Suite

ERP systems knowledge

Job description

Winpak Films is seeking a Sales Coordinator to join the Customer Service team based out of Senoia, Georgia. The Sales Coordinator serves as the frontline contact for our valued customers. This pivotal role involves timely processing, organization, and communication of information between external and internal teams. Lastly, you will deliver exceptional communication with customers and sales staff, support the development and maintenance of critical business processes, and embody Winpak Films’ commitment to superior quality and responsiveness.

Key Responsibilities:

• Verify customer purchase order requirements and promptly notify customers and sales if there are any issues.
• Accurately calculate order specifics including roll outer diameter, footage, weight, units per box/roll, and weight per thousand units.
• Enter customer orders within 24 hours, including product specifications for new items and updates to the specification database following approved changes.
• Identify and **escalate** any pricing discrepancies to the Pricing Database Coordinator, National Sales Manager, or Sales Director for approval.
• Coordinate seamlessly between Production Control, Production, Sales, Shipping, Credit, Purchasing, and Accounting to ensure all customer needs are fulfilled.
• Log completed orders in the shipping log and actively manage open order reports to update status, close out, or change delivery dates as necessary.
• Enter and process customer complaints, authorization for return goods, and corrective actions within 24 hours, authorizing returns as per company policy.
• Actively engage in inside sales by soliciting new orders from existing house accounts and assisting with the sale of excess inventory and sample materials.
• Answer phones promptly, respond to customer and sales inquiries the same day, and communicate credit holds or issues in a timely manner.
• Maintain accurate and up-to-date stock reports, prepare and distribute reports for the Sales team and customers.

Required Qualifications:

• 3+ years of sales and/or customer service experience
• 3+ years of proficiency experience using Microsoft Office Suite (Outlook, Word, Excel)
• 3+ years of experience in a role that required you to manage multiple tasks and prioritize effectively in a dynamic work environment
• 3+ years of experience in a role that required exceptional communication skills, both verbal and written
• 1+ years of experience with sales order processing and logistics coordination
• 1+ years of experience with data entry

Preferred Qualifications:

• Post secondary education in Business Administration or a related field
• Familiarity with ERP systems and other order management software
• Knowledge of ISO 9001 and SQF standards
• Experience in manufacturing or production environments
• Shift Type: Full-time, Monday-Friday, 8:00am -5:00pm
• Work Location: 100% onsite in Senoia, GA

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values.We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer,we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us knowand we will work with you to ensure your needs are met.

Qualifications

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.