Inside Sales Operations Lead – NetSuite & Order-to-Cash

Sena Technologies Inc; Irving (TX); On-site; USD 80,000 - 115,000; Full time

Job summary

Sena Technologies Inc in Irving, TX is seeking an Inside Sales Team Lead to own end-to-end order operations and guide the order operations team. You will standardize workflows and coordinate with warehouse, finance, and customer service to ensure seamless order-to-cash execution using NetSuite ERP.

The role requires strong leadership, attention to detail, and the ability to drive performance metrics while delivering accurate, timely order processing in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in sales order operations, order management, or related operational role, with 1+ year of team lead or mentoring experience
• Proven track record of meeting performance metrics and objectives (e.g., order accuracy, processing SLA, issue resolution turnaround)
• Experience with NetSuite or similar CRM/ERP systems
• Strong written and verbal communication skills, with the ability to professionally manage customer-facing issue resolution
• Detail-oriented with strong organizational and multitasking abilities
• Ability to interpret order and operational data to identify trends and improvement opportunities
• Ability to work independently in a fast-paced, deadline-driven environment
• Proficient in Microsoft Office (Excel — pivot tables, lookups, formulas and data consolidation from multiple sources; Outlook; Word)
• Bachelor’s degree in business or equivalent experience (4+ years)
• Strong problem-solving skills and adaptability
• Degree in Business Administration, Operations Management, or related field
• Experience authoring or maintaining SOPs and process documentation
• Experience using AI tools or automation platforms to streamline repetitive operational tasks
• Experience in the Powersports industry or similar B2B dealer/distributor-based business (e.g., automotive parts, outdoor/action sports, powered equipment)

Responsibilities

• Process purchase orders and manage sales orders through NetSuite ERP
• Manage order backlog and open purchase orders
• Verify customer order details including shipping, contact, and payment information
• Support order processing and credit card transactions per SOP, and resolve escalated payment issues (failed payments, refunds, chargebacks)
• Communicate with customers to resolve inquiries and collect missing information, including shipping and delivery issues in coordination with the warehouse and logistics team
• Maintain customer and account master data in NetSuite — including new retailer and distributor onboarding, contacts, shipping addresses, payment terms, and account details — and process update requests from the sales team
• Manage price lists and Where-to-Buy dealer listings on the websiteEnsuring accurate pricing is posted in NetSuite ERP
• Ensure warehouse and shipping information is up to date
• Prepare weekly, monthly, and quarterly sales reports covering category, channel, product, and period-over-period sales data for cross-functional visibility
• Review and approve order exceptions, holds, and non-standard terms within authority limits
• Monitor and manage order operations metrics and KPIs to ensure process health and surface issues early
• Collaborate cross-functionally with Sales, Marketing, Accounting, Warehouse, and IT teams to ensure accurate order execution, invoicing, fulfillment, and system operations
• Own and improve SOPs related to reporting, invoicing, and operational efficiency
• Lead, coach, and develop the inside sales team; allocate workload and conduct QA reviews while contributing directly to daily order operations
• Perform additional duties as assigned

Skills

Sales order operations

Team leadership

NetSuite ERP

Order-to-cash processes

Communication skills

Excel (pivot tables, lookups)

Multitasking

Independent work

Education

Bachelor's degree in business or related field

Tools

NetSuite

Microsoft Office

Job description

Sena Technologies Inc in Irving, TX is seeking an Inside Sales Team Lead to own end-to-end order operations and guide the order operations team. You will standardize workflows and coordinate with warehouse, finance, and customer service to ensure seamless order-to-cash execution using NetSuite ERP.

The role requires strong leadership, attention to detail, and the ability to drive performance metrics while delivering accurate, timely order processing in a fast-paced environment.