Inside Sales Team Lead

Sena Technologies, Inc.; Irving (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Sena Technologies, Inc. in Irving, TX, is seeking an experienced Inside Sales Team Lead to own end-to-end order operations and support the sales organization.

You will lead the order operations team, standardize workflows, and ensure timely, accurate order processing from receipt through fulfillment. You will oversee NetSuite ERP order processes, collaborate with warehouse, finance, and customer service, and drive reporting and SOP improvements to streamline order-to-cash.

Qualifications

• Minimum 3 years of experience in sales order operations with 1+ year of team lead or mentoring experience.
• Proven track record of meeting performance metrics (order accuracy, SLA, issue resolution).
• Experience with NetSuite or similar CRM/ERP systems.
• Strong written and verbal communication skills for professional customer issue resolution.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to interpret order and operational data to identify trends.
• Ability to work independently in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Bachelor’s degree in business or equivalent.
• Strong problem-solving and adaptability.

Responsibilities

• Own end-to-end sales order operations from receipt to fulfillment.
• Lead inside sales team and optimize order management workflows.
• Manage NetSuite ERP order processes and SOP governance.
• Coordinate with warehouse, finance, and customer service.
• Prepare weekly, monthly, quarterly sales reports.
• Review order exceptions and non-standard terms within authority.
• Maintain customer and account data in NetSuite.
• Assist with price lists and dealer listings on website.

Skills

Sales order ops

Team lead

NetSuite

Order-to-cash

Communication

Detail-oriented

Data analysis

Independence

MS Office

Education

Bachelor's degree in business or equivalent

Tools

NetSuite ERP

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Irving, TX, US

8 days ago Requisition ID: 1087

Job Summary:

The Inside Sales Team Lead owns end-to-end sales order operations, ensuring accurate, timely, and compliant order processing from receipt through fulfillment. This role leads the order operations team, standardizes and improves order management workflows, and serves as the operational backbone supporting the sales organization. The position oversees NetSuite ERP order processes, SOP governance, and cross-functional coordination with warehouse, finance, and customer service to ensure seamless order-to-cash execution.

Key Responsibilities:

• Process purchase orders and manage sales orders through NetSuite ERP
• Manage order backlog and open purchase orders
• Verify customer order details including shipping, contact, and payment information
• Support order processing and credit card transactions per SOP, and resolve escalated payment issues (failed payments, refunds, chargebacks)
• Communicate with customers to resolve inquiries and collect missing information, including shipping and delivery issues in coordination with the warehouse and logistics team
• Maintain customer and account master data in NetSuite — including new retailer and distributor onboarding, contacts, shipping addresses, payment terms, and account details — and process update requests from the sales team
• Manage price lists and “Where-to-Buy” dealer listings on the websiteEnsuring accurate pricing is posted in NetSuite ERP
• Ensure warehouse and shipping information is up to date
• Prepare weekly, monthly, and quarterly sales reports covering category, channel, product, and period-over-period sales data for cross-functional visibility
• Review and approve order exceptions, holds, and non-standard terms within authority limits

Business & Operations Leadership

• Monitor and manage order operations metrics and KPIs (order volume, backlog, cycle time, error rates, SLA adherence) to ensure process health and surface issues early
• Collaborate cross-functionally with Sales, Marketing, Accounting, Warehouse, and IT teams to ensure accurate order execution, invoicing, fulfillment, and system operations
• Own and improve SOPs related to reporting, invoicing, and operational efficiency
• Lead, coach, and develop the inside sales team; allocate workload and conduct QA reviews while contributing directly to daily order operations
• Perform additional duties as assigned

Qualifications:

• Minimum 3 years of experience in sales order operations, with 1+ year of team lead or mentoring experience
• Proven track record of meeting performance metrics and objectives (e.g., order accuracy, processing SLA, issue resolution turnaround)
• Experience with NetSuite or similar CRM/ERP systems
• Strong understanding of order-to-cash processes, including order entry, payment processing, fulfillment coordination, and invoicing
• Strong written and verbal communication skills, with the ability to professionally manage customer-facing issue resolution
• Detail-oriented with strong organizational and multitasking abilities
• Ability to interpret order and operational data to identify trends and improvement opportunities
• Ability to work independently in a fast-paced, deadline-driven environment
• Proficient in Microsoft Office (Excel — pivot tables, lookups, formulas and data consolidation from multiple sources; Outlook; Word)
• Bachelor’s degree in business or equivalent experience (4+ years)
• Strong problem-solving skills and adaptability

Preferred:

• Degree in Business Administration, Operations Management, or related field
• Experience authoring or maintaining SOPs and process documentation
• Experience using AI tools or automation platforms to streamline repetitive operational tasks
• Experience in the Powersports industry or similar B2B dealer/distributor-based business (e.g., automotive parts, outdoor/action sports, powered equipment)

Company Overview:

SENA is a global leader in innovative communication systems, offering advanced connectivity solutions for adventure enthusiasts and professionals. SENA pushes the boundaries of technology with a range of products—from motorcycle helmets to communication systems for outdoor sports and industrial environments. Our products integrate cutting‑edge technologies such as Bluetooth 5.0 and Mesh Intercom™, ensuring superior user experiences in terms of safety and performance. Whether on the road, in the mountains, or at sea, SENA accompanies its users wherever adventure takes them.