Inside Sales Manager — Team Growth & Ops

Royal Switchgear, a PGC Company; Bessemer (AL); On-site; USD 75,000 - 95,000; Full time

Job summary

A leading manufacturing firm is seeking a Customer Service Manager to oversee Inside Sales Representatives and ensure effective sales operations. The ideal candidate will have at least 7 years of managerial experience, strong analytical skills, and the ability to motivate and engage a geographically distributed team. Responsibilities include managing daily sales activities, improving sales processes, and coordinating with marketing and product development teams to enhance customer engagement. This position is based fully onsite in Bessemer, AL.

Qualifications

• 7+ years of managerial work experience in a sales or customer service team.
• Experience managing a geographically distributed team.
• Hands-on experience with CRM software and Excel required.

Responsibilities

• Manage a diverse team of Inside Sales Representatives and support staff.
• Identify and implement improvements in the sales administration process.
• Monitor team progress toward meeting sales targets.

Skills

Team management

Customer engagement strategies

Analytical skills

Excellent communication skills

Problem-solving attitude

Education

Bachelor’s degree in Sales or Business Administration

Tools

CRM software

MS Excel

Job description

A leading manufacturing firm is seeking a Customer Service Manager to oversee Inside Sales Representatives and ensure effective sales operations. The ideal candidate will have at least 7 years of managerial experience, strong analytical skills, and the ability to motivate and engage a geographically distributed team. Responsibilities include managing daily sales activities, improving sales processes, and coordinating with marketing and product development teams to enhance customer engagement. This position is based fully onsite in Bessemer, AL.