High-Impact Inside Sales & Customer Experience Lead

Vaco by Highspring; Homewood (AL); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discretionary bonuses

Medical benefits

Dental benefits

Vision benefits

401(k) retirement plan

Job summary

A leading staffing agency is seeking a Customer Service Manager for their Inside Sales Team in Birmingham, AL. The ideal candidate will lead a team focused on enhancing customer satisfaction and operational efficiency. Responsibilities include team management, order processing oversight, and KPI monitoring. A bachelor's degree and 6+ years of leadership experience are preferred. Competitive salary range and benefits are provided.

Qualifications

• 6+ years of customer service leadership experience in a distribution, manufacturing, or B2B context.
• Proven track record of managing high-performing teams.
• Experience with ERP/CRM systems is a plus.

Responsibilities

• Lead and manage the Inside Sales and Customer Service team.
• Ensure timely order processing and customer support.
• Monitor KPIs and provide coaching for performance improvement.
• Handle escalated customer inquiries professionally.

Skills

Leadership skills

Team-building skills

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Education

Bachelor's degree in Business, Management, or related field

Tools

SAP

NetSuite

Salesforce

Job description

A leading staffing agency is seeking a Customer Service Manager for their Inside Sales Team in Birmingham, AL. The ideal candidate will lead a team focused on enhancing customer satisfaction and operational efficiency. Responsibilities include team management, order processing oversight, and KPI monitoring. A bachelor's degree and 6+ years of leadership experience are preferred. Competitive salary range and benefits are provided.