Inside Sales Manager

Confidential; City of Rochester (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

Confidential is seeking an Inside Sales Manager in the United States, New York area to turn business priorities into daily execution and growth. You will coach a sales team, optimize workflows, and leverage CRM and sales technology to improve customer experience and revenue performance.

The role requires hands-on leadership, data-driven decision making, and a focus on collaboration across departments to deliver measurable improvements in sales results and customer satisfaction.

Qualifications

• Hands-on sales manager with track record of coaching and developing teams.
• Ability to translate business goals into daily execution and workflows.
• Experience using CRM, reporting tools, and sales tech to drive performance.

Responsibilities

• Hire, onboard, and develop inside sales professionals with clear performance expectations.
• Provide regular coaching through call reviews and feedback; drive skill development.
• Strengthen ability to identify customer needs, articulate product value, manage opportunities, and close deals.
• Establish data-driven performance measures and ensure accurate CRM usage and documentation.
• Collaborate with marketing, operations, and customer service to align account coverage and resolve issues.
• Translate business needs into practical technology improvements and training.

Skills

Sales leadership

Coaching

Cross-functional collaboration

Data-driven decisions

Process improvement

Communication

Team development

Tools

CRM systems

Reporting tools

Sales technologies

Job description

Seeking an Inside Sales Manager who can turn business priorities into effective daily execution. This leader will drive revenue growth, develop a capable sales team, and improve how people, technology, and processes work together to serve customers.

The role requires a hands-on manager who is equally comfortable coaching a sales conversation, evaluating performance data, improving a workflow, and guiding the use of sales technology. Success will be measured through growth in new and existing accounts, stronger team performance, and a consistently responsive customer experience.

What You Will Own

Sales Coaching and Team Development

• Hire, onboard, and develop inside sales professionals with clear expectations for performance and customer service.
• Make coaching a regular part of the workday through call reviews, individual feedback, skill development, and follow-up.
• Strengthen the team's ability to identify customer needs, communicate product value, manage opportunities, and close business.
• Build a culture of ownership, collaboration, and continuous learning; recognize strong performance and address gaps promptly.
• Manage the effective use of CRM, phone systems, reporting tools, and other technologies that support the sales operation.
• Establish expectations for system adoption, accurate data entry, and consistent documentation of customer activity.
• Identify opportunities to improve system configuration, reporting, integration, and automation in partnership with appropriate internal teams.
• Translate business needs into practical technology improvements and ensure employees receive the training needed to use tools effectively.
• Evaluate whether technology changes deliver measurable improvements in productivity, sales effectiveness, and customer responsiveness.

Process Improvement and Customer Experience

• Review the customer journey from inquiry and quotation through order handoff to identify delays, rework, and service gaps.
• Develop and refine workflows that improve response times, accuracy, consistency, and ease of doing business.
• Document procedures, clarify responsibilities, and guide the team through changes.
• Use employee feedback, customer input, and operating data to prioritize improvements and measure their impact.

Revenue Growth and Performance Management

• Convert business objectives into actionable sales plans for customer acquisition, account expansion, and proactive outreach.
• Establish team and individual goals supported by clear measures of activity, conversion, revenue, and service performance.
• Analyze sales results, call activity, and CRM data to identify opportunities and direct coaching and sales efforts.
• Conduct regular performance discussions and adjust execution as customer needs and business conditions change.

  Cross-Functional Execution

  • Partner with outside sales, marketing, DC operations, purchasing, and customer service to coordinate account coverage and resolve customer issues.
  • Communicate customer insights and operational challenges to support better business decisions.
  • Ensure team activities follow company policies, pricing guidelines, and applicable compliance requirements.

  What You Bring

  • Demonstrated success leading a sales team and delivering measurable business results.
  • Strong sales coaching skills, including the ability to diagnose performance gaps and help employees improve.
  • Practical experience managing sales technology, strengthening user adoption, and using data to guide decisions.
  • A record of improving processes and successfully implementing changes.
  • The ability to balance revenue goals, operational demands, and customer needs.
  • Clear communication, sound judgment, and an accountable leadership style.
  • Strong collaboration skills and the ability to coordinate work across departments.