Inside Sales Manager

Adecco Permanent Recruitment; Fenton (MO); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Strong work/life balance

Quarterly bonus potential

Excellent health benefits

401K plan

Paid time off

Job summary

A leading recruitment agency is seeking a Customer Service Manager to lead a customer service and inside sales team in Fenton, Missouri. This role focuses on managing operations, supporting outside sales, and enhancing customer service through process improvements and technology. Ideal candidates will have over 3 years of relevant experience, including CRM familiarity and a passion for process optimization. Competitive salary of $80K plus benefits ensures work-life balance and professional growth.

Qualifications

• 3+ years of customer service experience, leading an internal team in a manufacturing environment.
• Hands-on CRM experience is required.
• Proven process improvement experience is necessary.

Responsibilities

• Lead and manage an internal customer service and inside sales team.
• Oversee day-to-day customer interactions and order management.
• Support and collaborate closely with outside sales representatives.
• Drive process improvement initiatives using CRM tools and AI solutions.
• Ensure professional communication with customers and internal stakeholders.

Skills

Customer service experience

Hands-on CRM experience

Process improvement experience

Knowledge of AI tools

Team management

Job description

We’re recruiting for a Customer Service Manager/Inside Sales role to lead and elevate an internal customer service and small inside sales team. This role is ideal for someone who understands manufacturing customers, thrives in a fast-paced environment, and enjoys improving processes through data, technology, and smart prioritization.

This position manages daily operations, supports outside sales, and drives continuous improvement—while keeping a strong focus on customer service to maximize impact.

This position offers:

• $80K salary with quarterly bonus potential
• Excellent benefits including: health, dental, vision, paid time off, and a 401K
• Strong work/life balance and supportive leadership
• Opportunity to modernize and improve customer service operations

Specifically, this position:

• Leads and manages an internal customer service and inside sales team
• Oversees day-to-day customer interactions, order management, and issue resolution
• Supports and collaborates closely with outside sales representatives
• Drives process improvement initiatives, including the use of CRM tools and AI-enabled solutions
• Ensures consistent, professional communication with customers and internal stakeholders

Candidates should possess:

• 3+ years of customer service experience, including leading an internal team in a manufacturing environment
• Hands-on CRM experience
• Proven process improvement experience
• Knowledge of AI or automation tools used to improve customer service processes a plus
• Experience managing or supporting inside and outside sales teams