Inside Sales Manager: Lead, Coach & Grow Revenue

Junk.com; Carrollton (TX); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Career growth

Direct impact on strategy

Job summary

Junk.com is seeking an Inside Sales Manager to lead our inbound sales team in a hands-on, data-driven role. You will coach 6–10 call center agents, optimize performance, and report to company leadership.

Based in the United States, you may work onsite at Carrollton, TX or Deerfield Beach, FL. The role focuses on increasing appointment-making conversions, improving customer experience, and driving revenue growth through disciplined coaching and KPI tracking.

Qualifications

• 2+ years of call center management experience.
• Experience managing sales-focused call centers.
• Proven leadership and team development.
• Strong analytical and organizational skills.
• Ability to communicate strategic results to leadership.

Responsibilities

• Lead, coach, and develop a team of call center sales agents.
• Monitor and analyze call center KPIs and revenue performance.
• Create a high-performance culture focused on accountability, customer experience, and results.
• Schedule and workforce manage call center operations.
• Present performance updates to executive leadership.
• Collaborate with leadership to drive growth initiatives.
• Utilize dashboards to identify trends and opportunities for improvement.
• Oversee inbound appointment scheduling and outbound follow-up.
• Ensure adherence to company standards and processes.

Skills

Call center management

Leadership

Coaching

KPI analysis

Data-driven decisions

Operations planning

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Tableau

Twilio

Job description

Junk.com is seeking an Inside Sales Manager to lead our inbound sales team in a hands-on, data-driven role. You will coach 6–10 call center agents, optimize performance, and report to company leadership.

Based in the United States, you may work onsite at Carrollton, TX or Deerfield Beach, FL. The role focuses on increasing appointment-making conversions, improving customer experience, and driving revenue growth through disciplined coaching and KPI tracking.