Inbound Sales Manager — Coach, Optimize & Drive Revenue

Junk.com; Deerfield Beach (FL); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health and dental benefits

Career growth opportunities

Direct impact on business strategy

Job summary

Junk.com is seeking an Inside Sales Manager to lead a 6-10 person inbound sales team, coaching them for higher conversion and revenue. This hands-on role reports to company leadership and offers visibility and influence within the organization.

You will monitor KPIs, implement strategies to improve performance, and collaborate with executives to drive growth across our on-site offices in Carrollton, TX or Deerfield Beach, FL.

Qualifications

• 2+ years of call center management or supervisory experience.
• Experience managing sales-focused call centers.
• Proven experience leading and developing call center teams.
• Strong analytical and organizational skills.
• Demonstrated ability to improve team performance through coaching and process optimization.
• Experience tracking and managing KPI performance.
• Ability to communicate strategic recommendations and business results to leadership.

Responsibilities

• Lead, coach, and develop a team of call center sales agents.
• Create a high-performance culture focused on accountability, customer experience, and results.
• Monitor and analyze call center KPIs, conversion metrics, and revenue performance.
• Utilize reporting tools and dashboards to identify trends and opportunities for improvement.
• Develop and implement strategies to increase appointment-setting conversions and team productivity.
• Conduct regular performance reviews, coaching sessions, and team development activities.
• Manage workforce planning, scheduling, and call center operations.
• Collaborate with leadership to develop and execute growth initiatives.
• Present performance updates, recommendations, and operational insights to executive leadership.

Skills

Call center management

Sales leadership

Coaching

KPI tracking

Data analysis

Leadership

Communication to leadership

Education

Bachelor's degree in Business Administration

Tools

Salesforce

Tableau

Twilio

Job description

Junk.com is seeking an Inside Sales Manager to lead a 6-10 person inbound sales team, coaching them for higher conversion and revenue. This hands-on role reports to company leadership and offers visibility and influence within the organization.

You will monitor KPIs, implement strategies to improve performance, and collaborate with executives to drive growth across our on-site offices in Carrollton, TX or Deerfield Beach, FL.