Inside Sales Manager: Growth, Coaching & Training Lead

Steiner Electric; Itasca (IL); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation plans

Generous Paid Time Off

Medical, Dental, Vision, Life, STD, L断

Job summary

Steiner Electric, a long-standing family-owned electrical supply company, seeks an Inside Sales Manager at the Itasca, IL location. The role leads the inside sales team to grow revenue, protect margin, and ensure a consistent customer experience.

It coordinates with Outside Sales Managers to align quotes, accounts, and follow-through across the sales organization. You will recruit, onboard, and coach sales staff, with a focus on Solar ERP usage and a well-defined sales process.

Qualifications

• 3–5 years of inside and/or outside sales management experience with direct supervision of sales staff
• Experience with Solar ERP including order entry, quoting, and reporting
• Experience in electrical or industrial distribution
• Proven track record of recruiting, training, and developing sales teams
• Ability to enforce a defined sales process and hold a team accountable
• Strong communication, organization, and problem-solving skills
• Bachelor’s degree in Business, Marketing, or related field, or equivalent experience
• Experience with counter, will-call, or branch sales operations
• Familiarity with electrical product categories (wire and cable, lighting, gear, automation, datacom)
• Proficiency with Microsoft Excel and Office 365; experience with a CRM platform

Responsibilities

• Design and deliver onboarding for new inside sales hires covering products, systems, and the sales process
• Provide ongoing coaching on product knowledge, quoting, pricing, selling, and relationship-building skills
• Train the team on effective use of Solar ERP for order entry, quoting, inventory lookup, and reporting
• Assess skill gaps and build individual development plans
• Partner with HR to define hiring needs, write postings, and source candidates
• Screen and interview candidates and make hiring and pay recommendations
• Build a bench of qualified talent for inside sales and future outside sales roles
• Support retention through engagement, recognition, and career-path conversations
• Understand, model, and enforce the company’s sales process from inquiry through quote, order, and follow-up
• Establish quotas and track performance for sales, margin, and quote conversion
• Develop and implement targeted sales strategies and calling plans including renewals and upselling
• Monitor quote activity and pipeline and follow up on open quotes
• Coordinate with Outside Sales Managers and Marketing on account coverage and joint strategies
• Identify and recommend process improvements to increase efficiency and win rate
• Manage daily operations of the inside sales team, including scheduling and workload balance
• Conduct performance reviews and address issues
• Resolve escalated customer issues involving pricing, orders, or delivery
• Collaborate with Purchasing, Operations, and Credit to keep orders accurate and on time
• Report on team performance to the VP of Sales

Skills

Sales leadership

Communication

Problem solving

Organizational skills

Education

Bachelor's degree in Business or Marketing

Tools

Solar ERP

Microsoft Excel

CRM platform

Job description

Steiner Electric, a long-standing family-owned electrical supply company, seeks an Inside Sales Manager at the Itasca, IL location. The role leads the inside sales team to grow revenue, protect margin, and ensure a consistent customer experience.

It coordinates with Outside Sales Managers to align quotes, accounts, and follow-through across the sales organization. You will recruit, onboard, and coach sales staff, with a focus on Solar ERP usage and a well-defined sales process.