Inside Sales Manager

Gather Resources; Irving (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Matching

PTO with holidays

Travel reimbursement for trade shows

Job summary

Gather Resources is seeking an Inside Sales Manager to lead a merchant payments-focused team on-site in Conroe, TX. The role emphasizes coaching, developing, and driving closing performance while maintaining a customer-centric approach.

You will executive daily coaching, conduct training on product knowledge and sales processes, and work with management to optimize performance and reporting. This position offers growth opportunities and a competitive benefits package.

Qualifications

• Knowledge of merchant and bank products/services and/or payment technology.
• Experience selling credit card processing software, hardware, and/or services over the phone.
• Outstanding sales, business development, and negotiating skills.
• Prior success in leading a customer-centered sales team with a strong desire to exceed expectations and quotas.
• 3+ years of phone sales management experience (preferably in Merchant, Bankcard, or Financial Services)
• Experience developing new business through prospecting and cold calling.

Responsibilities

• Directly manage, coach, and mentor a team of Inside Sales Representatives to meet and exceed sales goals and objectives.
• Ensure the team focuses on proactive sales activities, including phone calls and talk time, utilizing value and solution-based selling philosophies.
• Train and motivate team members to complete training and development programs.
• Attend daily management meetings to discuss performance and develop innovative ways to increase overall production.
• Provide feedback and suggestions regarding process improvements and updates to materials for training and ongoing development.
• Prepare production reports for management meetings and keep records to ensure action plans are followed.

Skills

Merchant Payments

Phone Sales

Leadership

Negotiation

Coaching

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Gather Resourcesis looking for a confident candidate with Payments Industry experience to work as anInside Sales Manageron-site with their client in Conroe, TX. The Inside Sales Manager will need to be comfortable leading by example and unafraid to jump on the phone with any merchant or business owner to attempt to overcome their objections and close the sale.

As the Inside Sales Manager, coach and develop your team to get more wins, be more effective, increase their closing percentages, and surpass their goals and expectations. Be accountable yourself and hold your team accountable as well to improve individual and team performance, company culture, morale, and employee retention.

Role & Responsibilities:

• Directly manage, coach, and mentor a team of Inside Sales Representatives to meet and exceed sales goals and objectives.
• Ensure the team focuses on proactive sales activities, including phone calls and talk time, utilizing value and solution-based selling philosophies.
• Train and motivate team members to complete training and development programs aimed at increasing knowledge and understanding of multiple products and sales processes.
• Participate in ongoing training and development, and obtain expert-level knowledge of company products, services, sales processes, and systems.
• Administer coaching sessions and written warnings to employees for policy and procedure violations.
• Train and evaluate the sales team daily by performing side‑by‑side and office coaching sessions and implementing approved methods and procedures to increase performance.
• Attend daily management meetings to discuss performance and develop innovative ways to increase overall production.
• Provide feedback and suggestions regarding process improvements and updates to materials for training and ongoing development.
• Prepare production reports for management meetings and keep records to ensure action plans are followed.
• Coordinate daily team meetings while promoting activities, such as preparing product and service topics, and previous days’ performance, and execute role‑playing scenarios to improve scripting.

Skills, Attributes, & Experience:

• Knowledge of merchant and bank products/services and/or payment technology
• Experience selling credit card processing software, hardware, and/or services over the phone
• Outstanding sales, business development, and negotiating skills
• Prior success in leading a customer-centered sales team with a strong desire to exceed expectations and quotas
• High school diploma or equivalent with previous related work experience required; telesales management experience preferred
• 3+ years of phone sales management experience (preferably in Merchant, Bankcard, or Financial Services)
• Experience developing new business through prospecting and cold calling
• Highly motivated to succeed in a performance-driven environment
• Ability to work independently but with a team focus
• Excellent customer service and organization skills
• Effective communication and interpersonal skills
• Ability to maintain confidentiality and professionalism
• Experience in Microsoft Office applications with Excel, Word, and Outlook proficiency
• Strong analytical and organizational skills
• Competitive salary pay + per account commissions + monthly bonus potential
• Uncapped earning potential with long-term client portfolio growth
• Opportunities for professional growth and development
• Get paid to travel and network (expense reimbursement for trade shows and industry events)
• Health, Dental, Vision, Life, & Disability Insurance available
• 401(k) matching at 100% (up to 4%)
• Generous PTO offering, including 7 paid bank holidays off per year