Inside Sales Lighting Specialist

JobStack, Inc.; Whittier (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

JobStack, Inc. in California is seeking a Customer Support specialist to serve as the primary contact for lighting-related inquiries, provide timely guidance on product selection, pricing, availability, lead times, and order status, and build strong relationships with customers, manufacturers, and our sales team.

You will handle quotations and take-offs, manage projects from quotation to shipment, coordinate orders, and maintain accurate project documentation in Salesforce, while staying current

Responsibilities

• Serve as the primary contact for lighting-related customer inquiries.
• Provide timely support on product selection, pricing, availability, lead times, and order status.
• Build strong relationships with customers, manufacturers, and our clients sales team.
• Prepare accurate lighting quotations.
• Perform lighting take-offs from plans and specifications.
• Coordinate project pricing and registrations.
• Follow up on quotations and support project opportunities.
• Manage lighting projects from quotation through final shipment.
• Process customer purchase orders and manufacturer orders.
• Monitor order status, communicate updates, and resolve issues.
• Maintain accurate project documentation throughout the project lifecycle.
• Partner with outside sales representatives to support customer projects.
• Provide technical product support and manufacturer coordination.
• Maintain accurate project and customer information in Salesforce.
• Develop expertise in assigned lighting manufacturers and products.
• Participate in ongoing manufacturer training and stay current on industry trends.
• Excellent customer service and responsiveness.
• Successful management of lighting projects from quote to completion.
• Timely and accurate order processing.
• Strong customer and manufacturer relationships.
• Accurate Salesforce and project documentation.
• Accurate lighting take-offs and quotations.

Job description

Job Description

Customer Support

• Serve as the primary contact for lighting-related customer inquiries.
• Provide timely support on product selection, pricing, availability, lead times, and order status.
• Build strong relationships with customers, manufacturers, and our clients sales team.

Quotations & Lighting Take-Offs

• Prepare accurate lighting quotations.
• Perform lighting take-offs from plans and specifications.
• Coordinate project pricing and registrations.
• Follow up on quotations and support project opportunities.

Project & Order Management

• Manage lighting projects from quotation through final shipment.
• Process customer purchase orders and manufacturer orders.
• Monitor order status, communicate updates, and resolve issues.
• Maintain accurate project documentation throughout the project lifecycle.

Sales Support

• Partner with outside sales representatives to support customer projects.
• Provide technical product support and manufacturer coordination.
• Maintain accurate project and customer information in Salesforce.

Product Knowledge

• Develop expertise in assigned lighting manufacturers and products.
• Participate in ongoing manufacturer training and stay current on industry trends.

Key Deliverables

• Excellent customer service and responsiveness.
• Successful management of lighting projects from quote to completion.
• Timely and accurate order processing.
• Strong customer and manufacturer relationships.
• Accurate Salesforce and project documentation.
• Accurate lighting take-offs and quotations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

$70,000-$70,000 per year