Inside Sales & Project Management

FRM Lighting & Controls; Columbia (SC); On-site; USD 60,000 - 90,000; Full time

Job summary

FRM Lighting & Controls seeks an Inside Sales & Project Manager to serve as the primary contact from inquiry to project completion. You will manage quotes, orders, and account relationships while overseeing multiple lighting projects to meet scope, budget, and timeline.

The ideal candidate combines sales drive with project management skills, keeps stakeholders updated, and communicates progress clearly to customers andInternal teams. Strong organization and communication are essential.

Qualifications

• Experience in the lighting industry is preferred.
• Self-motivated, detail oriented and highly organized.
• Strong communication of progress to customers and internal teams.
• Associate or Bachelor’s degree or equivalent work experience.

Responsibilities

• Serve as the primary contact for assigned accounts, processing inquiries, quotes, and orders.
• Prepare and follow up on quotes to move opportunities toward close.
• Manage projects from approval through installation and procurement.
• Provide ongoing project status updates to all parties.
• Identify and mitigate project and account risks before impacting schedule.
• Oversee deliverables within budget, schedule, and quality plans.
• Provide reports, technical assistance, and collaboration to stakeholders.
• Handle warranty issues and claims, freight claims, and returns.
• Resolve product, pricing, and shipping issues using root-cause analysis.
• Manage numerous work orders and service calls regionally or nationally.
• Ensure compliance with safety standards, codes, and company policies.
• Build and maintain strong customer relationships to support growth.

Skills

Customer relationships

Project management

Quoting & order processing

Negotiation

Communication skills

Detail oriented

Lighting industry experience

Education

Associate or Bachelor's degree, technical school training, or equivalent work experience

Tools

MS Excel

MS Word

Job description

As an Inside Sales & Project Manager, you will be the primary point of contact for customers from initial inquiry through project completion — managing quotes, orders, and account relationships while also overseeing multiple lighting and controls projects to ensure they are completed on time and within scope. You will plan, direct, and coordinate the activities necessary to move opportunities from quote to close and projects from approval through installation, keeping both budget and timeline on track. The ideal candidate is comfortable wearing both hats: building customer relationships and closing sales, while also managing the operational and logistical details that keep a project running smoothly. We are seeking candidates with experience in the lighting industry who are self-motivated, detail oriented, highly organized, and able to communicate progress clearly to internal and external customers.

Responsibilities

• Serve as the primary contact for assigned accounts, processing customer inquiries, quotes, and orders accurately and promptly
• Prepare and follow up on quotes to move opportunities toward close, sourcing pricing and product options as needed
• Manage projects from the approval phase through completion, including design, procurement, and installation
• Provide ongoing project status updates to all parties throughout the project lifecycle
• Proactively identify project and account risk, and manage or mitigate it before it affects the customer or the schedule
• Manage overall project deliverables in accordance with budget, schedule, and quality plan
• Provide project reports, documentation, technical assistance, support, and collaboration
• Manage warranty issues, damaged and defective product claims, freight claims, and return authorizations
• Resolve issues related to product, pricing, and shipping, using root-cause analysis to prevent repeat problems
• Manage numerous work orders and service calls on a regional or national level
• Ensure compliance with company, industry, trade, federal, and jurisdictional safety standards, practices, and codes
• Build and maintain strong customer relationships that support repeat business and account growth

Desired Qualities

• Comfortable balancing sales-driven work (quoting, order processing, account management) with project management responsibilities
• Maintains high qualitative and quantitative standards of work performance
• Excellent client relations, client management, and consultation skills
• Fosters positive and effective business relationships at all levels and project phases
• Strong verbal, written, computer, technical communication, and presentation skills
• Experience in lighting or electrical industry sales and/or project management preferred
• Proficient computer skills, including MS Excel and Word
• Associate or Bachelor's degree, technical school training, or equivalent work experience